JOB DESCRIPTION

Miska Trailer Factory
Position: Administrative Assistant
Shift: Monday to Friday from 8:00 am to 5:00 pm AND / OR Tuesday, Thursday, Friday from 8 am to 5pm, Wednesday from 8 am to 7 pm, and Saturday from 8 am to 3 pm
Administrative Department – shifts may vary Monday to Saturday

REQUIREMENTS

• French an Asset
• High School diploma or equivalent
• Post-secondary education in Administration or related field preferred
• Proficiency in MS Office Suite: Excel, Word, and Outlook
• Experience using Business Central, or CRM is an asset
• Strong organizational and customer service skills
• Time management
• Attention to detail
• Problem solving
• Multi-tasking
• Required to work Saturdays (on rotation)

DUTIES AND RESPONSIBILITIES

• Assist the organization in day-to-day administrative tasks.
• Address and direct incoming calls to appropriate department.
• Process Sales Order’s and Invoices (Business Central Software)
• Complete all necessary paperwork in order to complete a customer file (licensing, financing, documents, etc.)
• Inputs required information into the CRM software.
• Assist all customers (in person, over the phone, and via email), ensuring optimum customer service.
• Ensure all invoices / work orders are completed and payments are accepted from customers in a timely manner.
• Comfortable handling large cash transactions
• Maintain and organize customer files.
• Communicating with customers regarding timelines, final payment, delivery / pick up dates.
• Maintaining a customer-focused environment, keeping customer service a priority, and addressing all inquiries in a professional manner
• Communicate with Sales Coordinator, Administrative team, Service department, and other applicable parties to ensure that all trailers are processed in a timely fashion.
• Perform other administrative tasks and duties as required.