JOB DESCRIPTION

Position Title: Administrative Assistant
Department: Clinic Administration
Location: 5-9515 Montrose Road, Niagara Falls (Port Robinson), ON
Job Type: Part-time
Reports To: Clinic Operations Manager

ABOUT US

NEXT Niagara Health is a dynamic multidisciplinary clinic located in a state-of-the-art 10,000 sq ft facility in Niagara Falls. Our diverse team includes Physiotherapists, Chiropractors, Registered Massage Therapists, Kinesiologists, Physiotherapy Assistants, and Administrative staff working collaboratively to deliver exceptional patient care.
We are proud to care for a wide range of clients by offering innovative treatment programs and advanced modalities. Our facility features clinical resources such as therapeutic pools with underwater treatmills, a cutting-edge performance and recovery center, and cognitive training programs.
At NEXT Niagara Health, we foster a supportive and team-oriented environment where collaboration, continuous learning, and clinical excellence are prioritized.

POSITION SUMMARY

We are currently seeking a Part-Time Administrative Assistant to support daily front-desk operations at our clinic. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, healthcare environment. This role is essential in creating a smooth and positive experience for both patients and staff.

REQUIREMENTS AND QUALIFICATIONS

• Previous administrative or front-desk experience (medical or health clinic experience is an asset)
• Experience working with Motor Vehicle Accident (MVA) claims and documentation through HCAI is preferred
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient with computers and scheduling software
• Reliable, punctual, and organized
• Availability to work evenings and weekends

• Greet and check in patients in a warm, professional manner
• Answer phone calls, respond to inquiries, and schedule appointments
• Maintain accurate and confidential patient records
• Process payments and issue receipts using clinic software
• Communicate effectively with clinical staff to support scheduling and patient flow
• Assist with general administrative tasks, including data entry, filing, and clinic upkeep