Title: Medical Office AssistantLocation: Vancouver, BCPosition Type: Full-Time (Permanent)Schedule: Monday – Friday, Day ShiftsReports To: Medical Director

About the RoleAbout the ClinicClinic is a modern, physician-owned family practice in Vancouver providing longitudinal primary care to a rostered patient panel. The clinic runs on a fully digital workflow. It uses OscarPro EMR, Ocean online booking and eForms, electronic lab integration, and AI-assisted booking and documentation tools. The clinic is committed to a high-quality, organized patient experience and a supportive, efficient team environment.

About the RoleThe Medical Office Assistant is the operational backbone of the clinic and the first point of contact for patients. The MOA supports a team of family physicians. They manage scheduling, patient flow, and document handling, and they keep the clinic's digital systems running smoothly day to day. The role suits an experienced MOA who works independently, takes pride in accuracy, and is comfortable in a technology-forward practice.

• Key ResponsibilitiesFront Desk & Patient FlowGreets and checks in patients, verifies demographics and MSP/PHN eligibility, and maintains accurate patient records
• Manages physician schedules in OscarPro, including in-clinic and virtual appointment templates
• Handles phone, fax, email, and online booking inquiries professionally and efficiently
• Communicates and upholds clinic policies, including visit scope, cancellation notice, and missed-appointment fees, with tact and consistency
• Clinical AdministrationProcesses incoming lab results, imaging, consult reports, and faxes, and files them to the correct patient and provider
• Prepares and sends specialist referrals and follows up on outstanding referrals and appointment bookings
• Manages the OscarPro inbox and task lists, and routes clinical items to physicians appropriately
• Manages Ocean online booking requests, eForms, and patient consent documentation

• OperationsSupports billing workflows and flags documentation or scheduling issues that affect billing
• Maintains office supplies, clinic readiness, and a clean, organized front desk
• Upholds patient privacy and confidentiality in accordance with PIPA and clinic
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Title: Medical Office AssistantLocation: Vancouver, BCPosition Type: Full-Time (Permanent)Schedule: Monday – Friday, Day ShiftsReports To: Medical Director

About the RoleAbout the ClinicClinic is a modern, physician-owned family practice in Vancouver providing longitudinal primary care to a rostered patient panel. The clinic runs on a fully digital workflow. It uses OscarPro EMR, Ocean online booking and eForms, electronic lab integration, and AI-assisted booking and documentation tools. The clinic is committed to a high-quality, organized patient experience and a supportive, efficient team environment.

About the RoleThe Medical Office Assistant is the operational backbone of the clinic and the first point of contact for patients. The MOA supports a team of family physicians. They manage scheduling, patient flow, and document handling, and they keep the clinic's digital systems running smoothly day to day. The role suits an experienced MOA who works independently, takes pride in accuracy, and is comfortable in a technology-forward practice.

• Key ResponsibilitiesFront Desk & Patient FlowGreets and checks in patients, verifies demographics and MSP/PHN eligibility, and maintains accurate patient records
• Manages physician schedules in OscarPro, including in-clinic and virtual appointment templates
• Handles phone, fax, email, and online booking inquiries professionally and efficiently
• Communicates and upholds clinic policies, including visit scope, cancellation notice, and missed-appointment fees, with tact and consistency
• Clinical AdministrationProcesses incoming lab results, imaging, consult reports, and faxes, and files them to the correct patient and provider
• Prepares and sends specialist referrals and follows up on outstanding referrals and appointment bookings
• Manages the OscarPro inbox and task lists, and routes clinical items to physicians appropriately
• Manages Ocean online booking requests, eForms, and patient consent documentation

• OperationsSupports billing workflows and flags documentation or scheduling issues that affect billing
• Maintains office supplies, clinic readiness, and a clean, organized front desk
• Upholds patient privacy and confidentiality in accordance with PIPA and clinic
•