Bay and College Physiotherapy and Rehab is looking for a reliable and detail-oriented Administrative Assistant/Receptionist to join our team. This role is essential in keeping our clinic running smoothly by supporting administrative tasks. If you have a background in healthcare administration and you enjoy helping patients, this could be a great fit for you!

Key Responsibilities:

• Schedule and confirm patient appointments.
• Manage patient intake, ensuring accurate collection of personal and medical information.
• Send timely appointment reminders via email and phone.
• Respond to patient inquiries over the phone.
• Handle patient check-ins, process payments, and issue receipts.
• Process insurance claims and verify coverage.
• Draft and submit invoices for WSIB patients.
• Manage MVA (Motor Vehicle Accident) patient processing.
• Follow up with patients regarding interest in medical products.
• Monitor office supply inventory and notify the Front Desk Manager when replenishment is needed.

Qualifications & Skills:

• Completion of Medical Office Assistant or Physiotherapy Assistant program is strongly preferred.
• Experience as an MOA in a clinical setting is an asset.
• Experience with MVA/WSIB is an asset.
• Familiarity with JaneApp is highly desirable.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel).
• Ability to maintain confidentiality and adhere to privacy regulations.
• Prior customer service experience is required.
• Availability on Saturdays from 10 AM to 3 PM is mandatory.

Schedule & Compensation:

• 5 hours per week.
• Hourly wage: $17.20

Bay and College Physiotherapy and Rehab is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Accommodations are available during the hiring process to ensure equal access for all applicants.
Please do not call the business directly. Forward all applications to exec@rehab2go.ca with “Application for Physiotherapy Assistant” in the subject line.
Job Types: Part-time, Permanent
Pay: $17.20 per hour

Ability to commute/relocate:

• Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Schedule and confirm patient appointments.
• Manage patient intake, ensuring accurate collection of personal and medical information.
• Send timely appointment reminders via email and phone.
• Respond to patient inquiries over the phone.
• Handle patient check-ins, process payments, and issue receipts.
• Process insurance claims and verify coverage.
• Draft and submit invoices for WSIB patients.
• Manage MVA (Motor Vehicle Accident) patient processing.
• Follow up with patients regarding interest in medical products.
• Monitor office supply inventory and notify the Front Desk Manager when replenishment is needed