Administrative Assistant at SallySupport

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

950.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Onboarding, Sales, Written Documentation, Attention To Detail, Organization, Tech-Savvy, Client Support, Caregiver Support, Record Keeping, System Coordination, Empathy

Industry

Staffing and Recruiting

Description

Job Title: Remote Administrative Assistant Location: Remote Schedule: Full-time Salary: 800-950 USD Hours: 9:00 AM – 5:00 PM EST About the Role We are seeking a dependable and highly communicative Administrative Assistant to support our home care operations. This role is a key point of contact for both clients and caregivers and plays an important part in ensuring a smooth experience from initial inquiry through ongoing service. The ideal candidate is organized, comfortable on the phone, detail-oriented, and enjoys helping people. You’ll be supporting intake, caregiver onboarding, documentation, and general administrative functions that keep the office running efficiently. Key Responsibilities Client & Family Support Answer incoming phone calls and emails in a professional, friendly manner Assist clients and families throughout the intake process from start to finish Help guide clients through applications, documentation, and next steps Serve as a consistent point of contact throughout the client lifecycle Caregiver Onboarding & Support Assist with onboarding new caregivers and collecting required documentation Support caregivers with administrative questions and follow-ups Maintain accurate caregiver records and files Administrative & Documentation Process and maintain client and caregiver records Document RN Supervisor visits and service notes accurately and on time Ensure all documentation is complete, organized, and up to date Assist with general administrative and office support tasks, Systems & Coordination Work within internal home care management systems (such as HHAeXchange or similar platforms) Accurately enter, update, and manage information within internal systems Adapt to new systems and workflows as the agency evolves Communicate clearly with internal staff regarding updates, issues, and follow-ups Required Skills & Qualifications Strong verbal communication skills (top priority) Strong experience in Onboarding and Sales is required Clear, professional, and empathetic communication style Strong written documentation skills and attention to detail Bilingual preferred (Spanish/English), but not required Comfortable working with home care or healthcare management systems (or similar tools) Tech-savvy and able to learn new systems quickly Highly organized and able to manage multiple tasks Previous experience in home care, healthcare administration, or a similar role is a plus

Responsibilities

This role involves serving as a primary contact for clients and caregivers, managing the intake process from inquiry through ongoing service, and supporting caregiver onboarding and administrative functions. Key duties include answering calls/emails, processing documentation, and maintaining accurate client and caregiver records within management systems.