About the job

Provide administrative assistance to the Stroke Pathway Assessment and Rehabilitation Centre based at Beech Hill Rehabilitation Unit .

To ensure efficient and effective support to the services.

To be the first point of contact for patients and visitors entering SPARC, and to always present a professional and friendly manner.

To consistently deliver a patient focused service, which provides good customer service and effective working relationships along the Stroke Pathway.

To work closely with the other members of the team to ensure the smooth running of the services at all times.

• To provide a strictly confidential administrative service to the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), Community Stroke Service (CSS) and Intermediate Care Beds (ICB).
• To be competent in the use of Microsoft Outlook, Teams, Word, Excel and PowerPoint as well as Trust systems including SystmOne and Lorenzo.
• To be responsible for ordering supplies using the in-house ordering system (Integra/Web Basket).
• To provide administrative support to the Interface office as part of the SPARC/ICB service as required, accurately inputting data into Excel spreadsheets and SystmOne.
• To cover main reception at SPARC as required – meeting and greeting patients and visitors to SPARC in a friendly and courteous manner and direct all visitors as appropriate.
• To ensure correspondence, both paper and electronic, is handled and responded to in a timely and efficient manner.
• To be conversant in the use of the internet and STH intranet, using both effectively to support the work of the service.
• To positively contribute to team culture and act as a positive ambassador for the organisation.
• Infection prevention and control is integral to this post. The post holder should, at all times, demonstrate effective infection control and hygiene.
• This list is not exhaustive and other duties maybe expected to be undertaken following consultation and agreement with the post holder.