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Southside Nissan is currently looking to fill the position of an Administrative Assistant.

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• Book service appointments that maximize the service department’s available hours to sell. You will make outbound calls to existing customers for service appointment configuration, after service follow-up and other special programs directed by management.

• Enter appointments into system, check for open recalls, campaigns and history of vehicles then add to appointment.
• Enter appointment into XTIME prior to vehicle arriving at the dealership.
• Check Special Order Parts list and call customers to make appointments.
• Answer all incoming phone calls in a professional, polite and efficient manner. Places, receives & routes incoming calls to internal staff.
• Call all no-show customers and reschedule appointments.
• Forward repair orders for proper dispatch to shop.
• Take care of the Service Loaner Fleet, ensure vehicles are clean and gassed before going out to customers and make sure they get inspected and signed off on before they go out and, on their return, ensure daily service loaner log form is completed.
• Call customers from special OP code lists.
• Call customers from open recall/campaign lists.
• Greet customers when Service Advisors are busy.
• Serves as the first impression of the dealership & front lines the main desk at point of entry for the purpose of greeting & directing all visitors, including vendors, clients & customers.
• Ensure the sales and service areas are kept clean and tidy.
• Assists in overflow tasks from staff including word processing, data entry & internet research tasks.
• Assist in inventory stock, order office supplies and other administrative duties that may be assigned.
• Performs basic clerical tasks such as arranging invoices & other indexed documents, cash receipt book revisions, etc.
• ADP experience a definite asset.
• Fill in for Service Advisors when they are absent.
• Other duties as assigned by management.