Administrative Assistant at Southwest Airlines

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

58100.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Calendar Management, Problem Solving, Organization, Customer Service, Project Coordination, Budget Maintenance, Relationship Building, Event Planning, Communication, Travel Coordination, Onboarding, Offboarding, Prioritization, Multitasking, MS Outlook, MS Word

Industry

Airlines and Aviation

Description

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: We’re excited to share that we're hiring for two Administrative Assistant roles in our Technology Department! Each position supports a different group of Leaders and offers a unique opportunity to make a meaningful impact. Your Recruiter will walk you through the details of each role during the interview process so we can find the best fit together. Here’s a quick look at the work happening within each space: Enterprise Data Enablement As an Administrative Assistant on the Enterprise Data Enablement Team, you’ll play a key role in keeping a fast‑moving, high‑impact organization running smoothly while delivering legendary Customer Service. Supporting two Technology Directors, you’ll orchestrate complex calendars, anticipate needs before they arise, and create structure that enables Leaders to operate at their very best. You’ll manage core department processes, coordinate smaller projects, support Culture‑building activities, maintain budgets, and build relationships across the organization to ensure seamless engagement. With strong organization, proactive problem solving, and a passion for helping Teams do their most meaningful work, you’ll make a visible difference every day for our Leaders, our Technology Teams, and ultimately, the Customers and Employees Southwest serves. Technical Architecture & Solution Architecture As an Administrative Assistant supporting the Technology Department, you’ll provide legendary Customer Service while enabling two Directors—Technical Architecture and Solution Architecture—and their Teams of more than 100 Cohearts to work efficiently and stay focused on delivering Southwest’s most critical technical designs. As the organization’s sole administrative support, you’ll manage complex calendars, coordinate major events, handle travel and communications, facilitate onboarding and offboarding, and keep day‑to‑day operations organized and on schedule. You’ll build strong relationships with stakeholders, anticipate needs, remove friction, and help maintain the exceptional Culture that allows this high‑performing technical organization to thrive. In this pivotal role, your organization, professionalism, and proactive partnership will make a meaningful impact every day for our Technology Leaders and the Customers and Employees they serve. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of these roles, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Work under general supervision and may be assigned general projects Manage small scale department projects and cultural activities Support large event planning for the Department Review department and company news closely and understand them in relationship to their organization Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed Edit and review all written correspondence Submit expense reports and process payroll, as needed Prioritize calendars and schedule travel arrangements under direction of Leader(s) Organize and maintain all files, records, and other information Assist in compiling reports Serve as backup to Sr. Administrative Assistant(s) May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Skilled in a high level of customer service delivery Skilled in office management & department procedures Ability to proactively seek creative ways to perform tasks in a timely and efficient manner Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information Ability to communicate professionally with Leaders and all internal & external Customers Ability to set priorities, multitask, and work with a sense of urgency Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint Ability to adapt to new technology applications and acquire new technical skills Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department Preferred: Knowledge of the following tools: Concur, Quickbase, and/or Ariba Education Required: High School Diploma or GED Experience Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields Preferred: Knowledge of the following tools: Concur, Quickbase, and/or Ariba Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed Pay & Benefits Competitive market salary from $52,300 per year to $58,100 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 03/20/2026

Responsibilities

Responsibilities include orchestrating complex calendars, managing core department processes, coordinating smaller projects, supporting culture-building activities, and maintaining budgets for Technology Directors. The role also involves handling communications, facilitating onboarding/offboarding, and ensuring day-to-day operations remain organized and on schedule.