WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY:

To assist and help facilitate the day-to-day operations of the Facilities Department and assist with the housekeeping reports and turning of rooms when the Housekeeping Supervisor is off and help with check-ins and check-outs when necessary. Assist the AGM with additional tasks.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or GED
• Neat appearance and warm, outgoing personality.
• Ability to perform general office responsibilities such as answering the phone, type and prepare forms and filing.
• Ability to operate office equipment such as: computer, fax, multi-line phone system, etc.
• Ability to present information properly using discretion when dealing with owners and guests.
• Ability to follow oral and written instructions.

• Answer incoming phone calls, retrieve and return voicemails, take and deliver written messages.
• Monitor and respond to emails and phone calls
• Support the Assistant General Manager (AGM) with assigned tasks.
• Perform other administrative tasks to support the resort’s daily operations.
• Maintain confidentiality and handle sensitive information professionally.
• Support Front Desk duties where needed
• Prepare reports, memos, emails, and other documents as requested.
• Maintain both paper and electronic files, including SOPs, project calendars, quotes, user manuals, punch/task lists, and inspection records.
• Assist with data entry, filing, and maintaining digital and physical records.
• Communicate clearly and precisely with resort guests, maintenance technicians/management, vendors, and other departments.
• Coordinate internal communications and distribute company updates or notices.
• Schedule meetings, manage calendars with vendors.
• Enter, follow up on, and close service orders via computer system and/or telephone.
• Prepare housekeeping reports when the Housekeeping Supervisor is off.
• Close units for maintenance or housekeeping needs.
• Track and manage inventory, orders, and supply requisitions, and tracking of assets.
• Assist with ordering maintenance and housekeeping supplies as needed.
• Support event planning and guest experience initiatives as needed.
• Additional tasks as assigned