Job Title: Administration
Location: Therapy Villa Psychology Services
Job Type: Part-Time to Full-Time (remote to in-person)
Schedule: Monday–Friday (9-5pm, 10-6pm, or 11-7pm available)
How to Apply: Upload your resume and cover letter, and email info@therapyvilla.com your results to www.123test.com/personality-test/

ABOUT US:

We’re not just another clinic. We’re a small, growing, people-first team that believes healthcare should be both compassionate and efficient, and that starts with how we treat our staff. We believe in showing up for each other and doing meaningful work that helps our clients feel safe, supported, and heard.

QUALIFICATIONS:

• Currently completing or have completed a degree in Psychology
• Prior experience in an administrative, receptionist, or clinic setting is preferred
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to work well as a team and independently both in-person and in a virtual setting
• Tech comfortable (Jane system, Google Drive, Word, Excel)
• Fast learner, multitasker, and willing to learn new methods and software tools
• High level of professionalism and confidentiality

You’ll be the first friendly face people see when they walk through our doors or call our front desk. You’ll help keep things running smoothly behind the scenes and make sure clients and staff feel supported. Some of your day-to-day will include:

• Greet clients warmly and make them feel welcomed (in-person and over the phone)
• Respond promptly to phone calls, emails, inquiries, and voicemails
• Schedule, confirm, and manage appointments using Jane system
• Manage client paperwork (paper and electronic copies) with accuracy and confidentiality
• Manage intake forms, billing, invoicing, and third-party insurance claims
• Update online booking availability for therapists
• Keep the office tidy and stocked with supplies
• Maintain and update Standard Operating Procedures (SOP); Track and report sales metrics and client satisfaction
• Attend monthly meetings
• Report to Operational Team
• Supporting the clinical staff with various admin tasks as needed