总经理行政助理兼质量经理Administrative Assistant to GM/Quality Manager at Courtyard by Marriott Somerset KY

Xi'an, Shaanxi, China -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Documentation, Customer Service, Problem Resolution, Communication, Meeting Coordination, File Management, Statistical Reporting, Correspondence, Receptionist Duties, Safety Procedures, Project Management, Team Collaboration, Time Management, Organizational Skills, Presentation Preparation

Industry

Hospitality

Description

JOB SUMMARY Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area. OR • 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Providing Documentation and Reporting Support • Assists managers in preparation of various reports and presentations. • Assists with the design and preparation of statistical reports as needed. • Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed. • Makes new files, maintains existing files. • Maintains giveaway/donation files and assists in making reservations. • Provides administrative support to manager/s and department. Supporting Correspondence • Composes, produces and signs correspondence on routine matters. • Produces and distributes correspondence as required. • Answers department phones. • Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required. • Sorts and distributes mail. Ensuring Exceptional Customer Service • Providing services that are above and beyond for customer satisfaction and retention. • Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis. • Attends meetings and communicates with executive and peers as an effort to improve quality of service. Additional Responsibilities • Ensures VIP amenity requests from GM/DOPS are handled in timely manner. • Signs for managers and release, with specific permission. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends meetings to plan, organize, prioritize, coordinate and manage activities. • Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. • Informs and/or updates the executives and peers on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Responsibilities

The role involves supporting the General Manager by handling administrative tasks, organizing correspondence, and ensuring exceptional customer service. Additionally, the assistant will manage documentation, assist in report preparation, and participate in meetings.