POSITION TYPE: Full-time Contract (7-Months — Possibility of Extension)
DEPARTMENT: Supporting Black Canadian Communities Initiatives (SBCCI)
AFFILIATION: Unionized Position
LOCATION: Tropicana’s Head Office, 1385 Huntingwood Drive, Scarborough, ON
HOURS: 9am – 5pm, Mon – Fri; 35 hours per week
START DATE: September 2025

EDUCATION & EXPERIENCE

• College Diploma in an Administration or Customer Service-related subject, preferred.
• 3+ years of experience in a non-profit or administrative role.
• Knowledgeable and familiar with Microsoft Office applications.
• Use of professional etiquette for all written, verbal, and phone communications.
• Bilingual (French & English) preferred.

SKILLS

• Excellent customer service and communication skills both written and verbal.
• Excellent interpersonal skills with the ability to converse with a wide range of professionals, from grantees and program contacts to Executive and C-Suite.
• Resourceful with excellent analytical and problem-solving skills.
• Strong time management skills and ability to work under tight deadlines.
• Flexibility and ability to work under pressure and meet time deadlines during peak periods.
• Ability to work effectively in a dynamic team environment, as well as work independently
• Have excellent attention to detail and time management skills
• Have excellent organization and prioritization skills
  Although we appreciate each application, only those candidates being considered for the position will be contacted.
  Tropicana Community Services commits to promoting inclusion, diversity, equity, and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact Human Resources. All information received in relation to accommodation will be kept confidential

• Proactively contributes to the organization.
• Initiates or assists with other projects and duties as required, i.e: providing reception coverage as needed.
• Follow policies and procedures and Health and Safety standards and works in a safe manner.