HOW TO APPLY

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

DEPARTMENT SUMMARY:

The University of Michigan (UM) University Health & Counselling (UHC), a unit of Student Life, is a large ambulatory, a multispecialty health clinic that serves a large and diverse student body of more than 50,000 students, as well as UM faculty and staff. UHC provides clinical services throughout its primary care and specialty clinics, as well as health and wellness education and promotion. In additional to health care, UHC also provides comprehensive counseling and psychological services. UHS is committed to promoting and protecting the health of students and other members of the University community so that they achieve their educational and personal goals. Through our programs, services and partnerships, we foster lifelong learning in support of individuals’ becoming active participants in their health and wellness.

POSITION SUMMARY:

The UHC Administrative Team supports the infrastructure of our workflows and processes. Our Administrative support staff assist with a wide scope of duties that promote maximum functionality for our directors and other leadership. These include aspects such as, calendaring, hosting, event planning, meeting support/minute taking and general office duties.

REQUIRED QUALIFICATIONS*

• High school diploma or GED
• Minimum of 4 years of administrative support experience in a healthcare setting or related field.

DESIRED QUALIFICATIONS*

• Associate’s degree in a business or health-related field
• Experience supporting a leader
• Reasonable knowledge of medical terminology
• Knowledge of university’s policies and regulations
• Bi-lingual or multi-lingual skills
• Knowledge of third-party reimbursement, policies and procedures
• Proficiency in MiChart, Outlook, Microsoft Word, Excel, PowerPoint, Google software, Zoom

PHYSICAL REQUIREMENTS:

• Work is normally performed in a typical interior/office work environment.

GENERAL ADMINISTRATIVE DUTIES: 40%

• Primary contact to third-party carriers in matters concerning credentialing and provider enrollment.
• Primary contact for the Michigan Medicine Medical Staff Services Department related to matters of credentialing.
• UHC clinician credentialing and re-credentialing coordinator.
• Maintain Michigan licenses binder for UHC Clinicians and other credentialed staff
• Primary contact with U-M MCIT related to the UHC MiChart access spreadsheet.
• Coordinate the transmission and tracking of bi-weekly Students Accounts.
• Coordinate the AAAHC accreditation, arranging meetings, taking notes, updating UHC policies and procedures, overseeing the Policies and Procedures Sharepoint system.
• Work with UHC Accreditation Lead Team, managers and supervisors with preparation of the UHC policies and procedures.
• Assist with AAAHC 3-year re-accreditation application, required documents, and participate in the 3-year AAAHC audit review.
• Reconcile P-card statements, membership renewals, including ACHA and other travel and hosting expense reports for UHC leadership.
• Provide training to new physicians regarding credentialing matters.
• Coordinate the Big10+ spreadsheet and ListServe.
• Assist with internal and external audits; coordinate catering, reserve space, other duties as needed.
• Assist with UHC wide communications in coordinating and posting schedule variations.
• Provide and track discount parking /QR tickets for visitors.
• Support catering functions such as retirements, Milestone events and other recognition.
• Other duties as assigned, may include support for educational events such as coordinating medical supplies for staff covering the Biological Station or `Summer Careers in Medicine?.

POSITION RESPONSIBILITIES CRITERIA (LEADERSHIP AND BEHAVIORAL QUALITIES EXPECTED IN THIS POSITION):

• Competency in leadership, ability to work with various other job families, such as clinical and nursing.
• Proficient with Microsoft Office software including Word and Excel.
• Experienced in minute-taking
• Able to multi-task and work in a fast-paced, busy environment
• Able to take direction from multiple disciplines
• Flexible to work between multiple areas
• Demonstrated interpersonal and customer service communication skills (patients, families, and members of the healthcare team)
• Demonstrated ability to handle confidential and sensitive situations and communications.
• Demonstrated ability to work independently and as a member of an extended team