POSITION SUMMARY

The Administrative Assistant performs a variety of general administrative/clerical tasks

KNOWLEDGE, SKILLS, AND ABILITIES

• Prior front office experience in the medical/dental industry preferred
• Strong MS Office experience (Excel and Word)
• Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)
• Strong written and verbal communication skills
• Strong interpersonal and relationship skills
• Ability to maintain outgoing, friendly attitude with patients and coworkers
• Ability to work in a fast paced environment and able to multitask
• Ability to work with minimal supervision

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, and physical demands required for the position.
This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws.
The job requirement represents the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis.

• Logs and tracks verbal or written member grievances and appeals
• Process corporate accounts receivable adjustments in accordance with the policies and procedures for past due accounts and erroneous balances
• Assist regional managers with reporting and ad-hoc queries as to the offices with highest uncollectible amounts as well as trends and potential training opportunities
• Answer inbound calls from patients on account queries
• Process inter-office transfers between patient accounts and/or dental offices
• Work with the field billers on educating them on repetitive errors and/or complex billing processes
• As needed posting/adjusting of certain payments received from insurance carriers and/or patients
• Assist the AR team in ad-hoc month end reports and projects