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Administrative Associate at CUMMINGS INC

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Warranty Administration, Microsoft Office, Service Coordination, Correspondence, Record Keeping, ERP Software, Multitasking, Verbal Communication, Written Communication, Organization

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests. We are looking for a talented Administrative Associate to join our team in (Anchorage, AK). You will make an impact in the following ways: Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work • Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution • Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries • Maintain accurate records of service activities, work orders, customer communications, and warranty documentation • Support service operations by coordinating technician schedules and ensuring effective communication between customers, technicians, and internal teams • Utilize Microsoft Office and service management systems to complete administrative tasks and maintain accurate information • Provide administrative support to senior management, including scheduling, correspondence, reporting, and document preparation Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Provides administrative support to senior management and coordinates service requests between customers and technicians. Manages warranty claims, documentation, and serves as the primary point of contact for service updates.