Administrative Associate, Inquiry and Discipline

at  College of Complementary Health Professionals of BC

WHO WE ARE

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals across British Columbia, including chiropractors, massage therapists, naturopathic physicians, and traditional Chinese medicine practitioners and acupuncturists.
Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

ABOUT THIS EMPLOYMENT OPPORTUNITY

The College is seeking an individual with a keen eye for detail, strong multitasking abilities, and the skill to create a welcoming environment for the role of Administrative Associate, Inquiry and Discipline.
Reporting to the Manager, Inquiry and Discipline, the Administrative Associate will provide administrative and clerical support to ensure the smooth operation of the College’s complaints and discipline processes. This frontline position involves working closely with the CCHPBC Inquiry and Discipline team to manage various administrative duties and complaint-related tasks, including reviewing, processing, and tracking complaints, corresponding with complainants, registrants, and the public, as well as providing support for Committee meetings. This is an ideal role for a team player and effective communicator with exceptional administrative and organizational skills.
It is essential for all College staff to contribute to a team approach with a focus on public protection, and delivery of efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

QUALIFICATIONS AND SKILLS

• Minimum of two years’ experience in an administrative role, preferably in health regulation or a similar field.
• High school diploma required; a bachelor’s degree or diploma in Office Administration, Business or related field is an asset.
• Exceptional verbal and written communication skills, with strong customer service abilities and the capacity to craft clear, tactful communication materials on complex topics.
• Tech-savvy with a strong working knowledge of cloud computing systems and the Microsoft Office suite; experience with member database software is an asset.
• Strong problem-solving abilities and the capacity to work independently or collaboratively in dynamic, high-pressure environments.
• Maintaining confidentiality and discretion of information received while performing work functions.
• Adaptable and open-minded, with a collaborative approach to fostering excellence in a changing work environment.
  An individual who meets either the established formal qualifications or the accepted equivalency may be considered equally for this role.

• Assisting with responding to registrants, complainants and the public through phone and email regarding inquiry and discipline processes and policies.
• Drafting and sending correspondence related to inquiry, discipline, and title violation matters.
• Assisting with the creation, maintenance, and filing of physical and electronic records for inquiry, discipline, title violation and registration investigation matters.
• Updating and maintaining registrant information related to complaints in the College’s databases.
• Preparing lists of documents or document packages for discipline hearings, Inquiry and Discipline Committee and/or panel meetings, or reviews by the Health Professions Review Board.
• Keeping the team informed of the status of ongoing tasks, complaints, and any issues that may require immediate attention.
• Supporting the Inquiry and Discipline Committees and panels, as well as virtual, in-person, and hybrid meetings, including organizing calendar invitations, facilitating meeting logistics, constructing agendas, preparing and disseminating documents, and providing supplementary materials.
• Providing administrative support to Investigators as needed.
• Performing various administrative tasks, including data entry, printing, scanning, photocopying, faxing, mailing, filing, document retrieval, referencing materials, maintaining spreadsheets, and completing ad-hoc tasks as needed.
• Performing other administrative tasks as directed by the Director, Manager, and Legal Counsel within the Inquiry and Discipline department.