Administrative Associate-Kona at TONYS Group

Kailua, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Interpersonal Skills, Customer Service, Team Leadership, Performance Monitoring, Administrative Skills, Cash Handling, Report Compilation, Payroll Processing, Warranty Processing, Appointment Setting, Problem Solving, Training, Supervision, Feedback, Motivation

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: Tony Hawaii Kona - Kona, HI 96740 Position Type: Full Time Job Summary: Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. Lead Responsibilities Lead, Coach, Teach, Mentor, Motivate & Encourage in a way that builds a team Train, supervise and monitor the performance of team. Assist in providing supervisor with constructive feedback regarding performance. Oversees the daily workflow to ensure that departmental policies and procedures are followed. Essential Job Responsibilities: Repair Orders – Coordinate to ensure all RO’s are paid and closed. Warranty work – Prepares and reviews all warranty repair orders to be closed or claimed. Process claims for payment for all service contracts and PDI’s. Prepare all the paperwork for warranty parts returns Payroll and Closing – Responsible to process payroll for the Service Department to include incentives for all valets, cashiers, and advisors. Assist in processing month end procedures. Administrative- Compiles reports for ADV CSE/MPI and misc. service contracts and cash. Reconcile and clean the following schedules -jma, pdi, pcp, misc. svc contracts, and cash Ensuring that all of the guests that she comes into contact with (whether phone or in person) experiences our Ohana-like atmosphere and "The Best Place to Do Business” Job Tasks: Collecting cash and checks from guests, service advisors and parts dept. Balancing the cash drawer to $300 and depositing DAILY. Scanning and depositing checks to our bank on the internet. Any check over $200 is processed in Cross-Check to receive authorization while documenting all pertinent information. Processing Extended Warranty payments received from Managers (CAN/Assurant etc) while assisting rentals with the 3-day rule. Contacting ext-warr companies as needed. Verifying with Tekion Cashiering that all claim payments are handled and sublet invoices are scanned and emailed, as necessary. Scanning sublet invoices and repair orders with signatures for Parts Dept. Into Tekion Ordering supplies when needed for Service Assisting Service Advisors / Dispatch in setting appointments for Special Order parts (goal is 10 appointments per day). Clearly communicating with dispatch prior to setting appointment ** Assisting Service Advisors with CSI and Non- CSI Call Backs (goal is all vehicles completed prior day) to ensure complete satisfaction with most recent service experience Assisting Pick Up and Delivery Process as needed Qualifications Required Skills/Abilities: Good verbal and written communication skills, Ensuring that she executes all aspects of current AGE Training during her daily activities. Ensuring a clear and consistent communication line with all associates that she deals with Ensuring all daily tasks are completed and any follow ups are communicated with Service Manager Excellent interpersonal and customer service skills Valid drivers license with clean driving record. Excellent customer service skills Education and Experience: High School Diploma or equivalent and 2-3 year of directly related experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Lift up to530 pounds, as needed

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Responsibilities

The Administrative Associate is responsible for supporting the company's vision and mission by leading and mentoring a team, overseeing daily workflows, and ensuring departmental policies are followed. Key tasks include processing payroll, managing warranty work, and providing excellent customer service.