Administrative Associate - Level III - Quality at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Data Management, Customer Claim Processing, Document Coordination, Research, Report Preparation, Data Collection, Communication, Customer Focus, Accountability, Data Analytics, Data Visualization, Knowledge Sharing, Business Improvement, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

The Administrative Associate – Level III provides administrative and operational support to a team, department, or organizational leader within the Quality function. The role includes document coordination, data management, and customer claim processing, with responsibilities requiring interaction with both internal and external stakeholders. Work is performed with a limited degree of supervision, requiring initiative and accountability. This position supports the North America region and will operate in the North America shift (5:00 PM – 2:00 AM IST). The role follows a hybrid model, with mandatory office presence from Tuesday to Thursday. Key Responsibilities Provide administrative support by conducting research, preparing reports, and addressing routine to complex information requests. Gather, compile, and verify information; ensure accurate entry into reports, presentations, databases, or spreadsheets. Complete data collection, entry, and reporting activities for departmental requirements. Perform administrative tasks including preparing correspondence, receiving visitors, arranging calls, and scheduling meetings. Process and track customer claims in alignment with Aftermarket business processes. Respond to, or redirect, routine to complex inquiries from both internal and external stakeholders, ensuring prompt and accurate communication. Prepare and submit vendor/supplier payment documentation, track approvals, and resolve queries with accounts payable. Document and maintain departmental policies and procedures. Participate in business improvement initiatives and departmental projects. Act as an informal resource to colleagues with less experience, supporting knowledge sharing within the team. Required Competencies Values differences: Recognizes the importance of diverse perspectives and cultures. Action oriented: Takes on challenges with urgency, energy, and enthusiasm. Communicates effectively: Tailors communication to different audiences for clarity and impact. Customer focus: Builds strong relationships and delivers customer-centric solutions. Ensures accountability: Meets commitments with reliability and integrity. Plans and aligns: Prioritizes and organizes tasks in line with organizational goals. Data Analytics: Applies qualitative and quantitative analysis, interprets data, and delivers insights to support business decisions. Data Communication & Visualization: Creates compelling visual representations (dashboards/reports) to explain business problems, root causes, and solutions.

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Responsibilities

The Administrative Associate provides administrative and operational support, including document coordination and data management. Responsibilities also involve processing customer claims and interacting with internal and external stakeholders.