The Administrative Associate /Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person, the Administrative Associate /Office Coordinator ensures excellence in customer service and timely response. The Administrative Associate /Office Coordinator also provides administrative support to the local clinical team by executing administrative processes and tasks.
Job type: Full-time, hybrid- remote & in person at Burnaby clinic location
Work Schedule: 10:30 PM to 6:30 PM PST

What your day-to-day looks like:

• Utilize effective and courteous communication skills to answer the phone, greet visitors, respond to questions and collect information to direct inquiries Manage multiple phone lines, emails, and general inquiries, effectively prioritize requests
• Manage multiple phone lines, emails, and general inquiries, effectively prioritize requests
• Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
• Maintain operation of photocopier, stocking of supplies, scanning, copying and filing of documents.
• Organize, prepare, mail/email and collect client and employee communications or documents.
• Open and disperse emails and incoming mail. Manage outgoing mail and couriers.
• Support the organization and preparation of staff meetings, orientations and/or other functions.
• Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc. as applicable
• Data entry (excel) and Microsoft suite experience required

Job Requirements:

• Diploma or Certificate in Business Administration, Medical Administration or a related field.
• Minimum of one (1) year in Customer Service or an Administrative role.

Please refer the Job description for details