ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE AND LEGAL PROCESSES?

Flyhjælp ApS is looking for an Administrative Case Worker to join our Finnish Operations Team, supporting our mission of ensuring flight passengers receive the compensation they are entitled to. In this role, you’ll work with EU regulations, manage cases, and provide top-tier service – all within a fast-paced, innovative, and forward-thinking environment.
Flyhjælp is a legal-tech company that helps flight passengers receive financial compensation under EU Regulation 261/2004. We are part of Flightright GmbH and operate in an exciting, youthful environment where we embrace the mindset of the SMART model – always striving for efficiency, innovation, and impact. Our team is based in Copenhagen, but we offer flexible hybrid work arrangements, allowing you to work from home several days a week and even work fully remote for up to 5 weeks per year.

ABOUT US

Giving People Access to Justice. Digital technologies are revolutionizing the legal services market, and we are among the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our services through Flightright and Flyhjaelp in Germany and across Europe. But our ambitions have always been high: with our subsidiary Chevalier, we have already successfully entered the labor law market and are now working to transform our group into a comprehensive Allright Legal-Tech with freem. freem will become the leading platform in the field of traffic law. As a group, we are growing, expanding internationally, and aiming even higher in the future. Be part of shaping the future of Legal-Tech with us at Allright

• Handle and assess compensation claims from flight passengers in accordance with EU regulations (EU Regulation 261/2004).
• Prepare cases for Scandinavian courts, ensuring all documents and data are accurate and compliant with legal standards.
• Provide outstanding customer service by communicating with passengers via email, chat, and social media, ensuring their questions and concerns are addressed promptly and professionally.
• Assist in translating and proofreading content on our website and other platforms to ensure clarity and consistency.
• Take on ad hoc tasks and contribute to ongoing improvements in our processes to help the team work more efficiently and effectively.