RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain.

QUALIFICATIONS

• Proficient in spoken and written English with excellent communication skills.
• Demonstrated experience in customer support, client-facing roles, or administrative services.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Capability to manage time effectively and prioritize multiple tasks in a remote environment.
• Proficient in using management tools, such as CRM software, Microsoft Office Suite, and other productivity software.
• Adaptability to a dynamic and fast-paced work setting, showing a proactive and problem-solving mindset.
• Reliable internet connection and a dedicated workspace for remote work.

ABOUT THE ROLE

We are seeking a detail-oriented and self-motivated Administrative Client Services Associate (Offsite) to join our Customer Support department. In this hourly, full-time position, you will act as the backbone of our client support operations, ensuring seamless communication and high-quality administrative support. This is a fully remote role requiring excellent organizational skills, effective communication in English, and the ability to multitask in a dynamic, fast-paced environment.

WHAT YOU’LL DO

• Serve as the first point of contact for client inquiries, ensuring timely and professional responses via email, chat, or phone.
• Provide administrative assistance to support the day-to-day operations of the Customer Support team.
• Coordinate and manage client documentation, ensuring accuracy and confidentiality.
• Assist with scheduling, client onboarding processes, and maintaining up-to-date client records.
• Collaborate with internal teams to resolve client concerns and provide tailored solutions.
• Generate and deliver reports summarizing client interactions and support activities.
• Monitor and ensure compliance with established customer service standards and company policies.