Admin / client service role in Adelaide’s leading dance studio for adults ✨
Dragonfly Dance – 80 Anzac Highway, Everard Park
Offering up to 25 hours per week – role may go to one person or multiple
Are you great at connecting with people, keeping conversations focused, and inspiring them to take the next step? At Dragonfly Dance, we’re after a quick learner who can share our offers with clarity and enthusiasm, secure bookings, and contribute to the smooth and efficient running of our growing studio.
Our purpose is to foster belonging and connection through the transformative power of dance.

In this role, you will help bring that purpose to life when you:

• Respond to new enquiries and support existing clients by phone, email, and sometimes in person
• Use our tried and tested procedures to help us build our client base
• Undertake various administrative tasks
• Help maintain a tidy, well-stocked, and welcoming studio
• Use our online booking system / CRM to keep accurate class and client records
• Help keep things running smoothly behind the scenes

To succeed in this role and team, you will be to:

• Rapidly learn our classes, offers, and key selling points, and use that knowledge to answer questions, spark interest, and secure bookings.
• Excel at communicate clearly, concisely and persuasively
• Connect with people by phone, email, and face-to-face
• Recommend the right option and making it easy for people to get started.
• Adhere to policies and procedures consistently, not just in principle but in practice
• Be tech savvy, able to use common software like email, Word, Excel, and learn new systems, such as our online booking system MindBody.
• Assist with other tasks that keep the studio running smoothly.
• Live our values of connection, kindness, commitment, respect
• Take directionm but think for yourself and work unsupervised when needed

POSITION SUMMARY

Position title: Business Services Team Member
Reports to: Business Services Manager
Location: In Studio
Employment type: fixed term, part time employee

Daily administration and workflow

• Complete assigned daily and weekly admin tasks as delegated by the Manager
• Accurately maintain client records, bookings, and attendance tracking
• Assist with preparation and coordination of classes, teacher covers, and studio hire
• Record and report on key productivity stats (e.g. calls, emails, tasks completed)
• Follow directions from the Business Services Manager in a timely and professional manner, which may include:
• Sourcing and booking tradespeople
• Seeking best cost or value when engaging external services
• Booking venues for external events or workshops
• Assisting with planning and coordination of studio and staff function

ROLE OVERVIEW

The Business ServicesTeam Member plays a key frontline and behind-the-scenes role in the smooth delivery of studio services. This includes responding to client enquiries, supporting class and studio operations, completing routine tasks, following management direction, and maintaining up-to-date systems and documentation. The role requires attention to detail, strong communication skills, and a proactive approach to workflow and client care.

KEY RESPONSIBILITIES

Client Service and Communication

• Respond to phone calls, voicemails, emails, and in-person enquiries promptly and professionally
• Provide accurate information about class schedules, programs, and services
• Support onboarding and ongoing assistance for clients (including self-check-in guidance)
• Escalate complex or sensitive issues to the Business Services Manager

Daily administration and workflow

• Complete assigned daily and weekly admin tasks as delegated by the Manager
• Accurately maintain client records, bookings, and attendance tracking
• Assist with preparation and coordination of classes, teacher covers, and studio hire
• Record and report on key productivity stats (e.g. calls, emails, tasks completed)
• Follow directions from the Business Services Manager in a timely and professional manner, which may include:
• Sourcing and booking tradespeople
• Seeking best cost or value when engaging external services
• Booking venues for external events or workshops
• Assisting with planning and coordination of studio and staff functions

System use and data management

• Use studio software and systems confidently and consistently, including Mindbody, Connect Team, ChatGPT (for writing support or research tasks), Microsoft Excel & Word, email and mail management systems
• Ensure client and task information is accurate and up to date
• Follow standard operating procedures and checklists for recurring tasks
• Team contribution and communication
• Attend and actively participate in team huddles and meetings
• Contribute to a positive, respectful, and client-focused team culture
• Share updates, wins, and issues with the team and Manager
• Assist with new team member onboarding and knowledge sharing when required

Venue and supplies support

• Monitor studio cleanliness and functionality during shifts
• Report maintenance issues or low supplies to the Manager promptly
• Support set-up and pack-down of the reception area and studio spaces as needed

SUCCESS IN THIS ROLE LOOKS LIKE

• Tasks completed consistently and to a high standard
• Clients feel welcomed, supported, and informed
• Accurate data and up-to-date records in all systems
• Active contribution to a collaborative and high-performing team
• Ability to follow direction and take ownership of delegated responsibilities
  Job Types: Part-time, Fixed term
  Contract length: 12 months
  Pay: $24.95 per hour
  Expected hours: No more than 25 per week

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

In this role, you will help bring that purpose to life when you:

• Respond to new enquiries and support existing clients by phone, email, and sometimes in person
• Use our tried and tested procedures to help us build our client base
• Undertake various administrative tasks
• Help maintain a tidy, well-stocked, and welcoming studio
• Use our online booking system / CRM to keep accurate class and client records
• Help keep things running smoothly behind the scene

To succeed in this role and team, you will be to:

• Rapidly learn our classes, offers, and key selling points, and use that knowledge to answer questions, spark interest, and secure bookings.
• Excel at communicate clearly, concisely and persuasively
• Connect with people by phone, email, and face-to-face
• Recommend the right option and making it easy for people to get started.
• Adhere to policies and procedures consistently, not just in principle but in practice
• Be tech savvy, able to use common software like email, Word, Excel, and learn new systems, such as our online booking system MindBody.
• Assist with other tasks that keep the studio running smoothly.
• Live our values of connection, kindness, commitment, respect
• Take directionm but think for yourself and work unsupervised when neede