ABOUT US:

Nuway Counselling is a growing counselling and psychotherapy practice dedicated to providing compassionate care to our community. We are looking for a highly organized, proactive, and resourceful individual to join our team as an Administrative & Client Support Specialist. This is a key role for our clinic, where you will be the glue that keeps everything running smoothly. The ideal candidate will be comfortable handling a wide range of tasks, from managing schedules and client communications to supporting marketing efforts and ensuring accurate billing and insurance claims.

QUALIFICATIONS:

• Language Skills: Fluency in both written and spoken Cantonese, Mandarin, and English is required.
• Proficiency in using JaneApp, Microsoft Office Suite (Excel, Word), email platforms, and Canva.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills, with a friendly and professional demeanour.
• Ability to maintain confidentiality and handle sensitive client information.
• Prior experience in a front desk or administrative role is an asset, especially in a healthcare or counselling setting.

• Reception & Client Support:
• Answer phone calls and emails, responding to client inquiries and scheduling appointments.
• Provide excellent customer service to clients, both in-person and virtually.
• Greet clients, manage waiting room, and maintain a calm and welcoming environment.
• Scheduling & Billing:
• Manage client schedules for multiple therapists, ensuring no overlaps or missed appointments.Process billing and payments, including issuing invoices and receipts.
• Handle insurance claims and reimbursements, following up as needed to ensure timely payments.
• Maintain accurate client records and billing information in our practice management software.
• Marketing & Event Planning:
• Develop and execute marketing strategies to promote the practice through social media, newsletters, and community outreach.
• Coordinate events such as workshops, webinars, or client appreciation events.
• Help with content creation, including blog posts, social media updates, and client testimonials.
• Bookkeeping & Administration:
• Maintain accurate records of income and expenses for bookkeeping purposes.
• Process payroll, taxes, and other financial administrative tasks.
• Assist with general office duties, filing, and document management.