Job no: 550887
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

POSITION SUMMARY

The Cal Coast Student Financial Center (CCSFC) is seeking a dedicated and organized Administrative Coordinator to support daily operations, provide excellent front-line service, and oversee student staff. This position is ideal for someone who enjoys working in a collaborative, student-focused environment while balancing administrative, supervisory, and communication responsibilities.

Key Responsibilities:

• Front Desk & Visitor Support: Greet and check in guests, provide professional assistance, direct visitors to counseling services, receive packages, and maintain a welcoming and organized reception area.
• Student Staff Hiring & Supervision: Lead the recruitment, selection, training, and oversight of Junior Counselors (JCs), including reviewing applications, participating in interviews, and monitoring performance.
• Virtual Center Operations: Oversee the smooth functioning of the CCSFC virtual center, including scheduling, managing the internal Google Site, posting daily updates, and submitting Student Employment Agreements (SEAs).
• Communications & Outreach: Manage CCSFC social media accounts (Instagram and Facebook), develop posts and campaigns, monitor engagement, and support marketing efforts for the Financial Literacy Program.
• Data & Reporting: Review and organize Zoom Traffic Reports, support the administration of satisfaction surveys, and assist with other data-driven projects to enhance service delivery.

Why Join Us?

• Student Impact: Play a key role in ensuring students receive accessible, supportive, and timely financial services.
• Leadership Opportunity: Gain valuable supervisory experience by managing and mentoring student staff.
• Dynamic Environment: Be part of a fast-paced center that combines in-person and virtual services.
• Collaborative Culture: Join a supportive team committed to service, innovation, and student success.
• Professional Growth: Develop skills in administration, communications, and program coordination.

DEPARTMENT SUMMARY

Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, and Financial Aid and Scholarships. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
The Cal Coast Student Financial Center (CCSFC’s) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and the University Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are located.
The CCSFC will provide student and families with information related to the following areas:
Financial Aid Application Assistance
Financial Aid Resources- types of financial aid available
Scholarship Application Processes
Scholarship Resources- types of scholarships available
SDSU Educational Costs- tuition, fee and housing costs
Student Financial Aid Disbursements
Student Billing Information
Student Fee Waiver information and processes
Financial Literacy Counseling in partnership with Cal Coast Credit Union
The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI). The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.
For more information regarding the Cal Coast Student Financial Center, click here.

EDUCATION AND EXPERIENCE

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

KEY QUALIFICATIONS

• Experience serving or demonstrated commitment to serving underrepresented populations.
• Strong customer service orientation and interpersonal communication skills.
• Ability to exercise tact, discretion, and sound judgment in representing the Director, AVP, and University.
• Ability to work effectively with people of various ages, ethnicities, and abilities.
• Ability to remain professional, courteous, and composed in high-pressure situations or when dealing with difficult personalities.
• Ability to handle multiple tasks simultaneously, adapt to shifting priorities, and work independently with initiative.
• Ability to collaborate and contribute positively in a fast-paced environment.
• Attention to detail, reliability, and professional presentation.
• Knowledge of Oracle and Adaptive business software, and familiarity with university financial reporting policies, is preferred.
• Knowledge of PeopleSoft and campus HR procedures is preferred.

EQUAL OPPORTUNITY AND EXCELLENCE IN EDUCATION AND EMPLOYMENT

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

• Front Desk & Visitor Support: Greet and check in guests, provide professional assistance, direct visitors to counseling services, receive packages, and maintain a welcoming and organized reception area.
• Student Staff Hiring & Supervision: Lead the recruitment, selection, training, and oversight of Junior Counselors (JCs), including reviewing applications, participating in interviews, and monitoring performance.
• Virtual Center Operations: Oversee the smooth functioning of the CCSFC virtual center, including scheduling, managing the internal Google Site, posting daily updates, and submitting Student Employment Agreements (SEAs).
• Communications & Outreach: Manage CCSFC social media accounts (Instagram and Facebook), develop posts and campaigns, monitor engagement, and support marketing efforts for the Financial Literacy Program.
• Data & Reporting: Review and organize Zoom Traffic Reports, support the administration of satisfaction surveys, and assist with other data-driven projects to enhance service delivery