DESCRIPTION

The Administrative Assistant is responsible for day-to-day office administration, program registration, payment processing and provides exemplary service to MHRD customers, contract instructors, and staff.

KNOWLEDGE & ABILITY

The Administrative Coordinator must demonstrate the following skills:

• Excellent verbal and written communication skills
• Exceptional organizational skills and strong attention to detail
• Self-motivated, resourceful, and energetic
• Effective decision making and problem solving
• Ability to prioritize work, manage multiple projects, and work independently using sound judgment
• Ability to work with minimal supervision and in a team environment
• Ability to provide excellent customer service to public, community organizations, volunteers, and municipal partners

QUALIFICATIONS, EDUCATION AND EXPERIENCE

• High School diploma
• Business Administration or training in office administration preferred
• Proficient in the use of Microsoft Office 365 products (Word, Excel, Outlook, PowerPoint), and the demonstrated ability to learn new technology

PRIMARY ROLE

• Serves as the primary MHRD receptionist (processes registrations and payments, answers and directs incoming calls, assists in-person customers, and replies to all web- based enquiries and general emails)

SECONDARY RESPONSIBILITIES

• Performs clerical/bookkeeping duties
• Provides administrative support for recreation programs and events
• Supports MHRD staff and contract instructors
• Manages office services
• Daily office upkeep
• Track and manages program equipment