Here at SDG Access Limited, we are a continually growing SME business, we supply, install and maintain all types of Automatic and Industrial doors, Gates and Barriers across the UK. We are a proud family run business and have built a solid reputation from our relentless attention to detail, reliability, and customer satisfaction.
We have a great opportunity to join us as a Key Accounts Coordinator in our head office based in Navenby, Lincoln.

KEY SKILLS & EXPERIENCE

• Similar operations or administration experience.
• Competent computer skills.
• Proactive and flexible approach to workload.
• Good focus and attention to detail.
• Experience of working in a fast-paced and time sensitive environment.
• Enthusiastic, positive, and highly motivated attitude.
  Job Types: Full-time, Permanent
  Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Work Location: In perso

• Update and ensure RAMS have been distributed to customers where required.
• Ensure engineers attending sites for PMC works have the correct DBS/vetting in date.
• Book works in with customers and deploy jobs to engineers.
• Process completed paperwork and send to customers where required.
• Raise and prepare quotations for repair works, and upgrade quotations and request purchase orders.
• Send prepared quotations to customers on time, ensuring SLA’s are met.
• Keep customers and engineers updated with any changes within their daily schedule.
• Create and build on excellent working relationships with Key Account points of contact.
• Arrange and attend review meetings with customers.
• Delegate and oversee work for the Key Account administrator.
• Be proactive in managing a high level of work in a fast-moving, constantly changing environment.
• Update customer portals as required.
• Cost jobs through for invoice.
• Daily usage of Microsoft programs, particularly Excel – updating data in real-time to ensure customers receive up-to-date information.
• Be proactive with ideas and discussions for improvement and growth.
• Provide holiday/absence cover support to other admin roles as required.
• Raise call-outs and schedules onto the CRM planner.
• Be on the on-call rota to deal with out-of-hours emergency call-outs.
• Arrange and coordinate sub-contractors for attendance where required.
• Keep jobs updated on the CRM system with any changes, using the flag system and office notes to ensure that all changes/updates are recorded.
• Book in parts on the system and update the job status.