At Take a Hike Foundation, we transform lives by supporting youth experiencing vulnerabilities to build resilience and discover their potential. As our Administrative Coordinator, this role is the backbone of our organization that keeps our office, systems, and donor support running seamlessly. If you’re organized, resourceful, and eager to make a real impact, this is your chance to put your skills to work for a cause that matters.

QUALIFICATIONS & REQUIREMENTS:

• 1-2 years of experience in customer service, administration, coordination, or office management (nonprofit experience an asset).
• 1-2 years of Experience with CRM systems (Salesforce preferred), database management, or data entry considered a strong asset.
• Familiarity with donation processing and financial reconciliation considered a strong asset.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and cloud-based tools (SharePoint, Teams).
  Terms & Compensation

This is a full-time position with an ideal start date of September, 2025. The successful candidate will be paid between $51,000-$60,000 commensurate with experience, based on a 37.5-hour work week. After the probationary period, the successful candidate will be eligible for generous employer paid benefits that enable Take a Hike employees to thrive personally and professionally, which include:

• Professional Wellbeing: internal and external learning opportunities, professional development budget and training opportunities.
• Life Balance: 4 weeks’ starting vacation, generous paid time off, flexible work schedule in a hybrid work environment.
• Physical and Mental Wellbeing: Health Spending Account, Employee Assistance Program, employer paid Extended health and Dental, and travel health coverage.
• Financial Wellbeing: 4.5% RRSP matching program, short term and long-term disability coverage, and life insurance.
• Community Wellbeing: Shared values (Wellbeing, Relationships, Exploration, Gratitude, Growth), Open communication and yearly departmental retreats.

This is a hybrid position based in our office located in Vancouver, BC office with a minimum of two days a week in the office required.

Office Administration

• Act as a point of contact by answering the phone and door and receiving deliveries as needed.
• Monitor TaH’s general email account and direct email inquiries to the appropriate staff member and respond to emails directly when possible.
• Coordinate organization-wide calendar, events, meetings, and retreats.
• Monitor, and maintain file storage systems, including e-file storage on SharePoint.
• Maintain office supplies and furniture, and monitor condition, use, location, and storage.
• Facilitate the upkeep of the Granville Street Office and be the point person for all internal office space needs.
• Support the preparation and submitting of required forms and reports.
• Support organization and storage of program equipment.
• Be an office first aid attendant and fire warden.

Donation Processing

• Handle credit card donations by phone, entering payments through the virtual terminal accurately and securely.
• Record donations in the CRM, ensuring all gifts from different payment types and online platforms (e.g., CHIMP, Benevity, CanadaHelps) are entered in a timely and accurate manner.
• Responsible for the administration of daily, online and monthly giving – including data entry, gift processing, tax receipting and donor follow up.
• Prepare and process acknowledgements letters, tax receipts, and other correspondence to donors, working with Development staff to update templates, and engagement plans.
• Ensure gift recognition and stewardship policies, procedures and practices are consistently tracked in our CRM (Salesforce) and with integrity.
• Support the Finance team with donation records, ensuring information is entered accurately and kept up to date. May assist with preparing simple reports or pulling data for audits.
• Support accurate gift entry practices and recordkeeping to ensure compliance with CRA.

Data Administration

• Uphold data quality and confidentiality through implementation of regular data hygiene practices.
• Pull standard report and mailing lists from the CRM.
• Maintain and monitor completion of intake forms and other program documentation.
• Support use of Greenspace, the clinical dashboard, assist in monitoring utilization and create reports.

Development & Program Department Coordination

• Assist with logistics for department and organization-wide meetings, trainings and retreats.
• Assist with scheduling and logistics support for the CEO, and Leadership Teams.
• Prepare briefs, reports, meeting packets, and other materials as needed.
• Handle other administrative duties for the departments or organization as assigned.

May be asked to perform other tasks which are related but not necessarily regular duties.