Administrative Coordinator, Telecommunication (Drop Bury) at TAK Broadband

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

22.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Time Management, Data Entry, Reporting, Customer Service, Dispatching, Utility Locates, Field Support, Communication, Problem Solving

Industry

Telecommunications

Description

Description TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We have an exciting opportunity for an Administrative Coordinator to join our Drop Bury team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. **This position will be working from your home office but required to reside in the Houston area and be available to work from our Houston office located at 7415 Empire Central Drive, Houston TX 77040 upon request (as needed)** Why TAK? Full Time: Sun - Sat (40 hrs per week between 8am - 7:30pm) Must be able to work one weekend day (Sat or Sun) - will have off 1 day during the week Paid Weekly Compensation: $18 - $22 per hour, DOE Full Benefits Package (Medical, Dental & Vision) Paid Time Off 401(k) with Company Match! 25K Company Paid Life Insurance Independent Work & Team Collaboration Career Development & Advancement Opportunities! The Role Manage calls and support to assist in driving positive field productivity Key and maintain accurate customer service history and service call records Assist daily with requesting utility locates as needed Access, input and manage data in CSG, WFX, and ACSR, Penguin Data Close work orders using proper solution and clear codes Ad hoc reporting as requested Support administrative functions of the office Dispatch service requests to available technicians; act as liaison between technician and customer service team members Strive to provide the best customer experience every day Other duties as assigned Requirements Manage calls and support to assist in driving positive field productivity Key and maintain accurate customer service history and service call records Assist daily with requesting utility locates as needed Access, input and manage data in CSG, WFX, and ACSR, Penguin Data Close work orders using proper solution and clear codes Ad hoc reporting as requested Support administrative functions of the office Dispatch service requests to available technicians; act as liaison between technician and customer service team members Strive to provide the best customer experience every day Other duties as assigned Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving Passing of all pre-employment requirements (MVR, Background Check, Drug Screen) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com

Responsibilities

The Administrative Coordinator will assist the drop bury teams with utility locates, dispatching, and administrative duties such as data entry and reporting. They will also manage calls and support to drive positive field productivity.