Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt

JOB DESCRIPTION:

Essential Duties & Responsibilities including but not limited to:

STRATEGIC

1. Collaborate with executive leadership and division chairs to define and implement strategic plans for divisional growth, market share expansion, and improved financial performance.
2. Regularly review patient experience data to measure patient satisfaction and implement corrective action as needed to ensure patient-centered care is provided.
3. Maintain contact with local community resources to develop the practice and identify growth opportunities. Suggests marketing and advertising strategies for practices to elevate LHMC’s reputation as a preferred healthcare provider. Seeks out and follows-up on opportunities to increase awareness of new physicians and practices throughout the communities served.
4. Develops programs and processes to ensure compliance with healthcare standards and to meet quality patient care initiatives.
5. Participates in divisional and/or interdepartmental quality improvement activities.
   Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and Goals into daily activities.
   Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and Goals into daily activities.
6. Performs other tasks and projects as requested by Executive Director and Division Chairs.
7. Complies with all Lahey Hospital and Medical Center Policies.
8. Complies with behavioral expectations of the division and Lahey Hospital and Medical Center.
9. Maintains courteous and effective interactions with colleagues and patients.
10. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
11. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
12. Performs all other duties as needed or directed to meet the needs of the department.
13. Treats staff with dignity and respect.
14. Works as a role model for staff by exhibiting professional and ethical behavior. Fosters a positive attitude in the department and promotes high colleague morale.
15. Problem solves in a timely and diplomatic manner. Works collaboratively to improve processes within the department and organization.
16. Participates in and successfully completes all assigned Mandatory Education and any other regulatory requirements.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s in Business Administration, Health Care Administration or related area of study and 5 years of directly related experience in a hospital or health care setting. Master’s in business administration or health care or related field, preferred.
Licensure, Certification, Registration: None required.
Skills, Knowledge & Abilities: Strong knowledge of managerial and budgetary practices. Excellent personnel management skills and demonstrated ability to provide leadership. Strong emotional and social intelligence. Strong approach and commitment to cost containment. Skills in critical judgment and thinking. Strong project management skills. Exceptional written and verbal communication skills. Must be a self-starter, able to work with minimal supervision and direction. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards. Must possess high potential to take on more responsibility and be ready for the possible growth of this role into a more senior position.
Experience: Minimum of five years management in an academic medical center setting or equivalent.
Scope/Impact Statement: Staff is kept informed of policies. Structures are in place for communication. Knows when to involve the Executive Director/Division Chairs. When resolving Employee Relations Issues, provides necessary intervention to allow for the best possible outcome for the employee and the Organization. Demonstrates improvement strategies through new processes or proposals. Demonstrates a clear understanding for the budgetary process.

Please refer the Job description for details