Customer Service Executive

BGC groups of companies

Posted on 1 Oct

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Experience

1 - 2 Years

Monthly Salary

AED 3,200 - 5,400

Job Location

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Act as the primary point of contact for customer inquiries, providing prompt and accurate information to enhance customer satisfaction.
Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process.
Maintain detailed records of customer interactions, feedback, and transactions to support continuous service improvement.
Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty.

Desired Candidate Profile

Bachelor's degree in Business Administration, Communication, or a related field is preferred.
A minimum of 2 years of experience in a customer service role, ideally in a fast-paced environment.
Proficiency in both written and verbal communication, with a focus on clarity and professionalism.
Experience with CRM systems and customer service software to manage client interactions efficiently.

Employment Type

Company Industry

Department / Functional Area

Keywords

Responsibilities