Customer Service Representative

Teleperformance Global Services FZ-LLC

Multiple Vacancies

Posted on 7 Sep

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Experience

1 - 6 Years

Monthly Salary

AED 4,000 - 4,500

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

• Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
• Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
• Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.

Desired Candidate Profile

• Fluency in English is mandatory; proficiency in Arabic is a Must.
• Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
• Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
• 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.

Employment Type

• Full-time

Company Industry

• InternetE-commerceDotcom

Department / Functional Area

• HelpdeskCustomer ServiceTelecalling

Keywords

• Team CollaborationTime ManagementCustomer Success AssociateAdaptabilitySupport Services RepresentativeClient Support ExecutiveEmpathyCRM SoftwareConflict ResolutionCustomer Experience AdvisorTechnical Support SpecialistCommunication Skills
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