ABOUT YOU:

You must

• Be experienced in providing care to a wide range of Clients
• Experienced in domiciliary or palliative care
• Senior Care experience (QCF / NVQ Level 3 Diploma in Adult Care)
• Be able to deal with potentially stressful, deadline driven situations.
• Reliable, compassionate, empathetic, caring, team player, paying particular attention to details.
• Good and positive communicator (both oral and written)

Job Type: Full-time
Pay: From £30,000.00 per year

Benefits:

• Sick pay

Work Location: On the roa

JOB ROLE

We are looking to recruit an Administrative Field / Care Co-ordinator who will be responsible for implementing field-based quality monitoring systems and providing support to all care staff within a defined area.
Our Administrative Field / Care Co-ordinator will be our main link between the office and our Clients and their most important responsibilities includes ensuring that our clients are receiving the care and support they expect and deserve, ensuring that our Carers are carrying out their duties to our high quality standards; working closely with the office-based team.
The work will involve conducting clients pre-assessments, monthly reviews, daily scheduling of the care team, monthly client surveys and on-call duties.
Our Administrative Field / Care Co-ordinator will be hands-on, working in the field with our care team. They will carry out office administrative duties including: rostering, roster monitoring, developing and reviwing Client’s Care Plans, liaising with outside multi-disciplinary teams, diary management.

PRINCIPLE RESPONSIBILITIES:

• Arranging initial visits to, and the assessment of, prospective Clients to decide whether H+B Homecare Services is able to meet their personal care needs
• Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Client’s risk management;
• Delivering personal and non-personal care to clients as and when required
• Carry out introductory visits every time a Carer visits a Client for the first time;
• Out of hours on-call duties.
• Liaise closely with the Operations Director regarding recruitments, daily scheduling of the care team, rostering and roster monitoring
• Developing, monitoring and reviewing of clients’ care plans
• Identify carers training needs and report to management team accordingly
• Conduct Care Reviews and various internal audits.
• Report any changes in Client’s well-being to the Registered Manager
• Monitor, supervise and mentor Carers
• Encourage and identify opportunities for Carers’ continuing personal and professional development.
• Monitor all Clients for customer satisfaction
• Ensure the accuracy and completeness of all documentation held in Clients’ homes
• Ensure that all written reports are documented correctly and up to date
• Liaise closely with the Registered Manager and Admin team in the office and report back regularly on all field activities.
• Regularly lead and participate at monthly team meetings and supervision sessions