Administrative Lead 2nd at RJW Logistics Group

Joliet, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

22.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Scheduling Skills, Computer Skills, Clerical Skills, Logistics Experience, Telephone Skills, Confidentiality, Communication Skills, Problem Solving, Documentation, Team Collaboration, Order Entry, Attention to Detail, Assertiveness, Report Updating

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Schedule/Shift: 2nd Shift, Monday - Friday / 4:00 PM - 12:30 AM ($22/hr) RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST. RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward. Empower Your Future with Our Employee Ownership Program We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to: * Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity. * Financial Rewards: Enjoy the potential for increased earnings through share appreciation. * Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story. * Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment. * Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary. Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness. Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department. Essential Duties and Responsibilities: * Enter customer orders and scan / index documents as required. * Schedule the pick ups and delivery of customer loads. * Properly document orders in computer and update customer contact information. * Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures. * Clearly understand goals, policies, and procedures of RJW. * Communicate customer problems, leads, and inquiries to the appropriate personnel. * Maintain confidentiality of company information. * Recommend improvements and implement approved improvements. * Update reports as required by operations manager and COO. * Assist local dispatcher in update of Tee Cards. * Other tasks as assigned by manager. Additional Responsibilities: * Positive telephone personality. * Capable of being trained to be ‘Phone Assertive’. * Exceptional customer service skills. * Organizational and scheduling skills. * Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW. Qualifications: * Basic office clerical skills. * Must be able to type at least 40 wpm. * 1 – 2 years of clerical experience. * Basic transportation / logistics experience. Education and/or Experience Required: * High School Diploma or general education diploma (GED) is preferred. This is not the JD in its entirety. Benefits: * 401(k) matching * Medical/Dental/Vision insurance * Employee discount * Flexible spending account * Health savings account * Paid time off * Sick Days * Long-term Disability Insurance * Short-term Disability Insurance * Accidental Insurance * Critical Illness Insurance * Disability Insurance

Responsibilities

The Administrative Lead is responsible for accepting and scheduling customer orders to ensure satisfaction and providing administrative support to the Transport Operations Department. This includes entering orders, maintaining communication with customers, and documenting changes in schedules.