ABOUT MAKE SPACE STORAGE – WHO ARE WE?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company that operates in Canada. We are a national storage company with over 55+ locations across all provinces, from British Columbia to Quebec. We have a proven record in storage operations and offer various solutions to meet your personal or business needs. Our options include traditional, portable storage, parking, Boat & RV, and we are willing to work with you to find a solution for unique storage requirements.
Our Van Isle location is relocating to a brand-new facility in Saanichton, where we offer traditional storage, container rentals, and logistics coordination services. We’re seeking a hands-on, detail-oriented individual to assist in managing the day-to-day operations of this dynamic site.

JOB SUMMARY

The Facility Coordinator will lead day-to-day operations at our Van Isle location, including overseeing self-storage rentals, coordinating container logistics, providing customer service, managing administration, and overseeing yard operations. This is a hands-on role suited to someone who is organized, proactive, tech-savvy, and thrives on working with people and systems to deliver results. You’ll report to the Regional Manager and work closely with our drivers (operating two trucks), coordinate with third-party logistics providers, support billing and collections, and assist customers in finding the right storage solution.
You’ll be the go-to person on site, overseeing all aspects of administration, customer service, and logistics coordination—interfacing with customers, handling invoicing and scheduling, and supporting container movements in and out of the yard. With the launch of our new Van Isle facility in Saanichton, the Coordinator will play a key role in setting up the office, implementing systems, and ensuring the site runs smoothly from day one.

CUSTOMER EXPERIENCE & ADMINISTRATION

• Answer phones, respond to emails, and support walk-in customers
• Provide full-cycle support: quoting, booking, onboarding, and customer follow-up
• Assist customers with self-storage rentals, container deliveries, and access
• Maintain accurate documentation, invoicing, and payment processing
• Monitor and report on site activity, inventory, and system entries
• Conduct facility and yard inspections for cleanliness, maintenance, and safety

QUALIFICATIONS

• Strong customer service and communication skills
• 3+ years of experience in facility, logistics, or operations administration
• Previous experience with dispatching, fleet, or inventory systems an asset
• Proficient with Microsoft Office and other software (CRM, inventory, billing)
• Highly organized with strong attention to detail and follow-through
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude, proactive mindset, and able to work independently
• A driver’s License is required, abstract will be requested.
  Job Types: Full-time, Permanent
  Pay: $48,000.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift

Application question(s):

• What is your definition of excellent customer service? Please explain.

Experience:

• Office Administration: 2 years (required)
• Dispatch or Logistics: 2 years (required)

Work Location: In perso