JOB OBJECTIVE:

Responsible to manage all administrative activities that facilitates the smooth running of the office and provide secretarial assistance to the management and CEO.

Job’s Duties and Responsibilities;

• Prepare the Minutes of the Meetings by actively participating in meetings whenever necessary and circulate the same to concerned department or employees
• Schedule meeting and appointments for internal and external stakeholders
• Provide necessary administrative support to foreign delegates / guests
• Liaise and negotiate with office vendors, service providers and office lease while obtaining required approvals
• Coordinate with internal resources and third parties/vendors for the flawless execution of projects, branch expansion, relocations etc.
• Maintain the office condition and arranging necessary repairs
• Coordinate with branches and prepare incentive Calculations.
• Creating presentations and other management-level reports
• Allocation of vehicles and managing the driver’s schedule with logbooks
• Coordinating with all branches for necessary requests (stationary, repair & maintenance etc.)
• Safekeeping records of the branches & head office through service provide
• Maintain inventory and record of filings for Inforfort
• Maintain record of Company licenses, tenancy, and contracts with agents
• Provides clerical, administrative, and secretarial duties to the Management whenever required
• Coordinate with the team for the Sales KPIs weekly and monthly report
• Prepare commission report on a monthly basis
• Design images and videos for internal communication and announcements
• Any other reasonable duties which may be required by the management from time to time
• Coordinate with department and Branches to record the complaint received from customer and solve.
• Resolve customer complaints and submit periodical reports to the CEO
• Handles WhatsApp business services
• Ensure Consumer Education & awareness programs
• Submission of CBUAE regulatory reports related to consumer protection
• Coordinate with key department heads to ensure consumer protection regulatory implementations.
• Responsible for maintaining the appropriate registers and log sheets to record all customer complaints. Adequate entries must be made in such registers to demonstrate when the complaint was received or how and when it was resolved
• Responsible for sending a confirmation upon the receipt of every complaint to the customer within two business days via SMS or email
• Responsible for resolving the complaint within 10 business days and the final response should be escalated to the customer within 10 business days
• Responsible for updating the customer, on the very next business day, with reasonable justifications for the possible delay. In case, a complaint is not resolved within ten business days (i.e., an overdue complaint)
• Responsible to report the details of all overdue complaints for each month must be reported to the CEO within five business days from the end of every month

• Prepare the Minutes of the Meetings by actively participating in meetings whenever necessary and circulate the same to concerned department or employees
• Schedule meeting and appointments for internal and external stakeholders
• Provide necessary administrative support to foreign delegates / guests
• Liaise and negotiate with office vendors, service providers and office lease while obtaining required approvals
• Coordinate with internal resources and third parties/vendors for the flawless execution of projects, branch expansion, relocations etc.
• Maintain the office condition and arranging necessary repairs
• Coordinate with branches and prepare incentive Calculations.
• Creating presentations and other management-level reports
• Allocation of vehicles and managing the driver’s schedule with logbooks
• Coordinating with all branches for necessary requests (stationary, repair & maintenance etc.)
• Safekeeping records of the branches & head office through service provide
• Maintain inventory and record of filings for Inforfort
• Maintain record of Company licenses, tenancy, and contracts with agents
• Provides clerical, administrative, and secretarial duties to the Management whenever required
• Coordinate with the team for the Sales KPIs weekly and monthly report
• Prepare commission report on a monthly basis
• Design images and videos for internal communication and announcements
• Any other reasonable duties which may be required by the management from time to time
• Coordinate with department and Branches to record the complaint received from customer and solve.
• Resolve customer complaints and submit periodical reports to the CEO
• Handles WhatsApp business services
• Ensure Consumer Education & awareness programs
• Submission of CBUAE regulatory reports related to consumer protection
• Coordinate with key department heads to ensure consumer protection regulatory implementations.
• Responsible for maintaining the appropriate registers and log sheets to record all customer complaints. Adequate entries must be made in such registers to demonstrate when the complaint was received or how and when it was resolved
• Responsible for sending a confirmation upon the receipt of every complaint to the customer within two business days via SMS or email
• Responsible for resolving the complaint within 10 business days and the final response should be escalated to the customer within 10 business days
• Responsible for updating the customer, on the very next business day, with reasonable justifications for the possible delay. In case, a complaint is not resolved within ten business days (i.e., an overdue complaint)
• Responsible to report the details of all overdue complaints for each month must be reported to the CEO within five business days from the end of every mont