Job Description
Are you interested in taking your career to the next step with an industry leader?! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as an Administrative Manager.
As an Administrative Manager, you will manages a variety of administrative personnel who support all functions within the District Office. You may also find room for advancement with us. If this sounds like the kind of career move you’ve been wanting to make and you meet our qualifications, we want to talk with you!

Duties and Responsibilities:

• Running reports for depots’ cases, ensuring that all cases are being worked and have an updated call outcome.
• Performing in house stop code audits to verify all accounts are on the proper stop code and are being worked in a timely manner.
• Reviewing billing adjustments and find & adjust requests for accuracy and approve/deny as needed.
• Review all account cancels to determine root cause for cancellation and send to appropriate department’s Manager so they may review.
• Review all concessions and update the concessions report to track trends.
• Running Margin report in CTO to ensure that the margins received align with our budget/business needs.
• Track for trends to see if a rep is accepting margins that are below our expectations.
• Manage COD department which includes setting daily COD pricing, tracking margin and volume.
• Troubleshooting customer issues/delivery issues.
• Review BirdEye submissions and gather pertinent information for any negative feedback so that we may resolve the customers issue and prevent any future issues.
• Review, verify, and sign off on assigned company invoices.
• Send out daily pricing emails and update as necessary
• Run monthly P&L’s and research any anomalies or over budget items for explanation or reclassification.
• Work with Customer Service, Install, Service and Delivery to ensure each department is thoroughly looked at and all explanations for variances are valid.
• Manage payroll for employees assigned
• Review overall payroll to ensure employees are being billed to budgeted departments and not exceeding budgeted hours
• Work with payroll to ensure all employees where being budgeted to the correct departments with proper pay rates and raises accounted for in the corresponding review months
• Ensure that all Incidents/Claims that are reported into Enterprise have a corresponding physical folder per Sox compliance.
• Convert incidents to claims as needed and ensure that all information is maintained and properly communicated in accordance with Sox compliance, NYS law and OSHA.
• Effectively communicate with insurance adjustors so they may perform a thorough investigation into claims or incidents.
• Receive and review Sox compliance reports from each department to be input into the Sox binder. Ensure all reports are accurate and within the compliance guidelines
• Review all RDC/Cash deposits to ensure the proper information and signatures are included
• Coordinate with team when audits need to be scheduled and follow up as needed to ensure we are always in compliance.
• Assist with the yearly van and warehouse inventories, upload all inventories into report portal and compare year over year amounts to be reconciled.
• Assist Service & Delivery Manager in creating a Business Planning worksheet which compiled all previous FY data for CP8, Revenue, Reworks, GPH, SPD and MPS. Using this worksheet we were able to create a FY budget plan based on historical data.
• Assisted in the volume and margins section of the delivery manpower sheets, ensuring that the margin flow was appropriate across the months.
• Complete a line by line review with our accounting department to ensure all expenses were correctly input for the upcoming Fiscal year and budgeted in the appropriate month.
• Assist with other duties as assigned including coordinating charitable events, planning company meetings and assisting on special projects

Requirements:
As an Administrative Manager, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• Supervises activities of a variety of administrative personnel who support all functions within the District.
• Demonstrates character, integrity and ethical values; understands policies regarding acceptable behavior and what to do when he or she encounters improper behavior.
• Understands the impact and importance of Sarbanes-Oxley and internal control; develops appropriate skills for compliance; seeks education on new policies or processes; participates in training awareness programs.
• Understands and exercises individual supervisory authority to perform various random and structured reviews over the functioning of control procedures.
• Ensures employees supervised understand the impact and importance of Sarbanes-Oxley and internal control; develops appropriate skills for compliance; educates employees on new policies or processes; and conducts training awareness programs.
• Follows ethical guidelines in dealing with employees, suppliers, investors, creditors, insurers, competitors and auditors.
• Proficiency with the MS Office Suite, MS Outlook and Web navigation
• Ability to work well in a fast paced environment
• Valid Driver’s License

Benefits:
As an Administrative Manager, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!

The salary range for this role is $65,000-$68,000.
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace
Job Type: Full-time
Pay: $65,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: In perso

• Running reports for depots’ cases, ensuring that all cases are being worked and have an updated call outcome.
• Performing in house stop code audits to verify all accounts are on the proper stop code and are being worked in a timely manner.
• Reviewing billing adjustments and find & adjust requests for accuracy and approve/deny as needed.
• Review all account cancels to determine root cause for cancellation and send to appropriate department’s Manager so they may review.
• Review all concessions and update the concessions report to track trends.
• Running Margin report in CTO to ensure that the margins received align with our budget/business needs.
• Track for trends to see if a rep is accepting margins that are below our expectations.
• Manage COD department which includes setting daily COD pricing, tracking margin and volume.
• Troubleshooting customer issues/delivery issues.
• Review BirdEye submissions and gather pertinent information for any negative feedback so that we may resolve the customers issue and prevent any future issues.
• Review, verify, and sign off on assigned company invoices.
• Send out daily pricing emails and update as necessary
• Run monthly P&L’s and research any anomalies or over budget items for explanation or reclassification.
• Work with Customer Service, Install, Service and Delivery to ensure each department is thoroughly looked at and all explanations for variances are valid.
• Manage payroll for employees assigned
• Review overall payroll to ensure employees are being billed to budgeted departments and not exceeding budgeted hours
• Work with payroll to ensure all employees where being budgeted to the correct departments with proper pay rates and raises accounted for in the corresponding review months
• Ensure that all Incidents/Claims that are reported into Enterprise have a corresponding physical folder per Sox compliance.
• Convert incidents to claims as needed and ensure that all information is maintained and properly communicated in accordance with Sox compliance, NYS law and OSHA.
• Effectively communicate with insurance adjustors so they may perform a thorough investigation into claims or incidents.
• Receive and review Sox compliance reports from each department to be input into the Sox binder. Ensure all reports are accurate and within the compliance guidelines
• Review all RDC/Cash deposits to ensure the proper information and signatures are included
• Coordinate with team when audits need to be scheduled and follow up as needed to ensure we are always in compliance.
• Assist with the yearly van and warehouse inventories, upload all inventories into report portal and compare year over year amounts to be reconciled.
• Assist Service & Delivery Manager in creating a Business Planning worksheet which compiled all previous FY data for CP8, Revenue, Reworks, GPH, SPD and MPS. Using this worksheet we were able to create a FY budget plan based on historical data.
• Assisted in the volume and margins section of the delivery manpower sheets, ensuring that the margin flow was appropriate across the months.
• Complete a line by line review with our accounting department to ensure all expenses were correctly input for the upcoming Fiscal year and budgeted in the appropriate month.
• Assist with other duties as assigned including coordinating charitable events, planning company meetings and assisting on special project