JOB SUMMARY

Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?
The Customer Service Branch in Benbecula are looking for an Administrative Officer to join them to help deliver their key responsibilities. You will be part of a small customer service team undertaking a wide variety of duties, including processing of claims and applications for a wide range of RPID administered schemes. They are also the primary point of contact for crofters and the rural community in the area and provide a professional and helpful point of contact for all.
This is a key post for local delivery of high quality customer service in the RPID Benbecula Area Office.

JOB DESCRIPTION

• Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
• Dealing with telephone, written and face to face enquiries from both internal and external customers.
• Using Rural Payments and Services and other IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
• General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of our inspection files and maintaining spreadsheet information.
• Reception Duty.

EXPERIENCE:

• Knowledge and understanding of Microsoft (Outlook, Excel and Word).

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Operational Delivery