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Administrative Professional 1 at Ohio Department of Administrative Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Attention To Detail, Data Entry, Record Maintenance, Public Records Liaison, Communication, Scheduling, Proofreading, Secretarial Science, Business Office Applications

Industry

Government Administration

Description

Position Overview: The Administrative Professional provides essential support to the Consumer Services Division by performing a wide range of administrative and operational duties. This role manages consumer complaints and inquiries, processes division communications and mail, maintains records, supports public records functions, and ensures accurate data entry into the Ohio Department of Insurance Information System (ODIIS). Strong organizational skills, attention to detail, and the ability to work independently and collaboratively are essential. Key Responsibilities: Process and create consumer complaints and inquiries in ODIIS, ensuring accurate data entry. Monitor and manage CSD email inboxes, voicemail, and mail folders. Respond to routine inquiries or assign complaints for higher‑level review. Handle division mail, including scanning, sorting, importing, uploading, printing, and exporting documents. Record meeting minutes and serve as the division’s Public Records liaison. Maintain and retrieve division records and identify confidential/medical information appropriately. Serve as Division Information Steward by updating analyst roles, managing privacy impact assessments, and submitting IT service tickets. Provide general administrative support such as answering phones, scheduling meetings, greeting visitors, and managing supplies. Produce and proofread typed documents from written, dictated, or oral instructions. 1 yr. trg. or 1 yr. exp. in secretarial science or business office applications. For positions requiring technical terminology, applicants must also have 6 mos. trg. or 6 mos. exp. in relevant technical terminology. -Or equivalent of Minimum Class Qualifications For Employment noted above

Responsibilities

The Administrative Professional will provide essential support to the Consumer Services Division by managing consumer complaints, processing communications, maintaining records, and ensuring accurate data entry into the Ohio Department of Insurance Information System (ODIIS). Key duties include monitoring inboxes, handling division mail, recording meeting minutes, and serving as the Public Records liaison.