OVERVIEW

We are seeking a organized, friendly and dedicated full time Administrative Receptionist to join our team. This role is essential in providing exceptional customer service and administrative support within a dynamic environment. The ideal candidate will possess strong customer service skills, communication skills and the ability to manage multiple tasks efficiently while maintaining professional and welcoming.

SKILLS

• Experience in service industry with reception experience is highly desirable.
• Strong customer service skills with a focus on client satisfaction.
• Proficiency in using phone systems for effective communication.
• Proficiency in using Google Suite applications (Docs, Sheets, Calendar).
• Basic knowledge of QuickBooks for financial record keeping is a plus.
• Basic knowledge of marketing material creation is a plus.
• Excellent observation skills with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills with the capability to maintain accurate records.

• Greet and assist guests in a friendly and professional manner at reception.
• Manage incoming calls, directing them to the appropriate personnel and taking messages as necessary.
• Maintain organized business internal systems for both physical and digital documents.
• Create simple marketing or announcement documents like emails, flyers, and posters.
• Schedule lessons and manage calendars for team members.
• Provide customer support by addressing inquiries and resolving issues promptly.
• Utilize Google Suite for document creation, spreadsheets, and business integration.
• Assist with basic bookkeeping tasks such as using QuickBooks as needed.
• Ensure the facility is tidy and welcoming at all times.