QUALIFICATIONS

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.
Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.
OR
One year of professional administrative services experience with the State of Tennessee.

Necessary Special Qualifications: Positions within the Department of Human Services may be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records check;
• Submit to a review of their status on the Department of Health’s vulnerable persons registry.

Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.

KNOWLEDGE:

• Administrative and Management
• Computers and Electronics
• Economics and Accounting
• Mathematics
• Principles and Methods for Education and Training
• Principles and Procedures of Human Resources
• Providing Customer Service

SKILLS:

• Active Learning and Listening
• Coordination of Administrative Activities
• Critical Thinking
• Equipment Maintenance
• Instructing
• Judgment and Decision Making
• Management of Financial Resources
• Management of Personnel Resources
• Mathematic
• Monitoring
• Negotiation
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Speaking
• Time Management
• Troubleshooting
• Writing

ABILITIES:

• Deductive and Inductive Reasoning
• Oral Expression and Comprehension
• Problem Sensitivity
• Selective Attention
• Time Sharing
• Written Expression and Comprehension

Tools & Equipment

• Personal Computer
• Telephone
• Microfiche
• Microfilm
• Fax Machine
• Printer
• Scanner
• Copy Machine
• Calculator
• Retail Sales Equipment

Other Office Related Equipment as Required
TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver’s license
• For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

RESPONSIBILITIES

Staffing Organizational Units:

• May make recommendations on staff employment, retention, promotion, demotion, and other human resources actions.

Monitoring and Controlling Resources:

• Reviews operating budgets to determine the agency’s budgetary needs.
• Prepares budgets for the agency.
• Conducts grant administration and monitoring to ensure compliance with grant requirements.
• Monitors the agency’s purchase orders to ensure accuracy, completeness, and compliance.
• Maintains appropriate records of agency inventory and property.

Communicating with Persons Outside Organization:

• Serves as a liaison between the agency and the general public, persons in other state departments and divisions, officials, and entities outside the organization in order to explain matters of procedure and regulation.
• Prepares and edits organizational publications for a variety of audiences.

Interacting with Computers:

• Utilizes appropriate computer programs to accomplish administrative activities.

Coordinating the Work and Activities of Others:

• Coordinates the preparation of routine records and reports to ensure compliance with agency standards.

Training and Teaching Others:

• May train less experienced staff.

Guiding, Directing, and Motivating Subordinates:

• May write job plans to ensure performance objectives are established.
• May conduct performance evaluations to provide feedback on employee performance.
• May supervise sub-professional staff.

Performing Administrative Activities:

• Performs human resources administration in one or more of the following areas: employee relations, affirmative action, recruitment, employee development, and training.
• May act as the Administrative Services Officer for a small agency, division, or comparable unit.
• Plans programs to meet agency objectives.
• Performs a variety of general staff administrative duties to support program operations.
• Conducts space planning and facility management to ensure environment, health, and safety standards are met.
• Coordinates printing services for the agency.

Analyzing Data or Information:

• Interprets and enforces existing policies and methods.
• Analyzes pertinent policies and procedures to make recommendations for improvements.
• Analyzes the organization, economy, efficiency, and quality of agency operations and services to make recommendations for improvements.

Documenting/Recording Information:

• Prepares records and reports to meet agency needs.
• Reviews records and reports in order to ensure accuracy, completeness, and adherence to standards.
• Maintains agency records based on established guidelines.

Communicating with Supervisors, Peers, or Subordinates:

• Communicates project status or other relevant information to supervisors on a regular basis.

Getting Information:

• Conducts research in one or more of the following areas to obtain relevant information: fiscal, economic, non-technical legal, legislative, and publications.

Scheduling Work and Activities:

• May make work assignments to staff in order to achieve agency objectives.

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver’s license
• For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations