Administrative Services Manager

at  ECG Management Consultants

Overview:
ECG, the most experienced healthcare consulting firm working in the U.S., is ranked as a Best Small Firm to Work For 2024 by Consulting Magazine. At ECG, our primary emphasis is on quality—in our people as well as our services—and we’re seeking others who appreciate our high standards of excellence.

WHAT’S IN IT FOR YOU: WORK WITH PURPOSE

At ECG, you can have a bigger impact than you ever imagined. The work you do will ultimately help health systems deliver care more effectively and efficiently—and that’s just the beginning. We’re looking for innovators, problem-solvers, and self-starters to collaborate, take on challenging projects, and find new ways to improve processes. ECG is committed to ensuring a supportive work environment that embraces DEI, recognizes performance, communicates transparently, and values work/life balance.

RESPONSIBILITIES

The position includes, but is not limited to, the following responsibilities:
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Inspire a culture of customer service and collaboration. You will foster a team culture focused on delivering exceptional customer service to our senior leaders. You will continuously evaluate responsibilities, workloads, and processes to enable the highest standard of support for ECG staff and leadership. The ASM will foster a collaborative approach among the administrative team, working closely with senior leaders and office heads across ECG, while consistently seeking opportunities to enhance service quality.

• Manage the employee life cycle of administrative support staff. You will partner with division leaders in the hiring of administrative staff. The ASM will work with division senior leadership to identify when additional staff members are needed, interview candidates, and lead the review process. You will make recommendations on departmental personnel decisions, including those related to hiring, promoting, and releasing administrative support staff members. The ASM will manage administrative team scheduling, workloads, and performance to maintain high productivity and support across all departments.
• Develop administrative support staff. Providing guidance and coaching, the ASM trains new staff and facilitates any necessary additional training to current staff. These duties include processing new-hire paperwork, delivering the new-hire orientation, and developing training programs that effectively implement all company policies and procedures. You will work directly with senior leaders to gather feedback during regular performance reviews and promotion processes and identify development needs for individual staff members. You will identify and provide ongoing training and development opportunities for staff career progression as well as the benefit of the firm (technology trends, etc.).
• Manage administrative support staff. You will be responsible for supervising and for partnering with division leadership on evaluating administrative staff performance. The ASM will develop a staffing and support model that considers executive leaders’ needs. You will provide leadership and foster cross-training, teamwork, engagement, and talent development. Our administrative assistants support leadership in a pool model. You will be responsible for directly overseeing their services as well as monitoring and prioritizing workloads. You will create processes to ensure that tasks are completed in an effective and timely manner. You will lead administrative services team meetings, celebrations, and other internal events. You will serve as a contact person or escalation point for administrative services questions, issues, or special requests.
• Oversee office administration and facilities management. The ASM is ultimately accountable for ensuring the office environment at all ECG locations is clean, organized, and welcoming. You will manage a team of office experience leads who will take ownership of office supplies, equipment maintenance, and vendor relationships. You will oversee administrative support for office events and may manage construction or renovation projects from planning to completion when required.
• Support technology and reporting. You will partner with IT and other departments to streamline processes and improve efficiency through technological solutions. The ASM will also track and report on general customer satisfaction and utilization.