Administrative Specialist - Behavioral Health at Seven Hills Foundation

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

20.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Reception, Phone Management, Appointment Scheduling, Insurance Verification, Payment Collection, HIPAA Compliance, Administrative Support, Data Entry, EHR Systems, Microsoft Office Suite, Customer Service, Attention To Detail, Confidentiality, Trauma-Informed Care

Industry

Individual and Family Services

Description

Overview Pay: $20/hourly Are you passionate about supporting mental health care in a compassionate, organized, and trauma-informed way? We are looking for a dedicated and detail-oriented Administrative Specialist to join our team at a licensed mental health clinic. As the first point of contact for clients, visitors, and staff, you’ll play an essential role in creating a welcoming, efficient, and supportive environment. If you are someone who thrives in a fast-paced environment, enjoys helping others, and has a keen eye for detail, we’d love to hear from you! Benefits for Full-time employees: Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution. Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. Student Loan Assistance: Consolidation, counseling, & limited employer contribution! Discounted Tuition with College & University Partnerships! Tuition Assistance: Reimbursed or prepaid college coursework! Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills! Work-Life Balance: Generous Accrued Paid Vacation: 3 weeks in your first year! Vacation Cash-Out Option 3 Paid Personal Days 11 Paid Holidays Accrued Paid Sick Time Benefits for Part-time Employees: Accrued Paid Sick Time Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week) Student Loan Assistance: Consolidation and free debt counseling! Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem) Why Join Us?: Make a Difference: Be an essential part of a team that provides high-quality, trauma-informed care to individuals in need. Work Environment: Join a compassionate, collaborative, and supportive team dedicated to improving mental health outcomes. Professional Development: We value your growth and provide opportunities for learning and advancement within the organization. Comprehensive Benefits: Enjoy competitive compensation and benefits in a stable, rewarding role. Responsibilities Client & Visitor Reception: Serve as the first point of contact for clients and visitors, greeting them warmly and assisting with check-in and check-out procedures. Ensure a positive and professional experience for everyone who walks through the door. Phone & Communication Management: Answer phones, respond to inquiries, and direct calls or messages to the appropriate staff in a timely, professional manner. Appointment Scheduling: Manage clinician calendars, schedule appointments, and coordinate effectively using our Electronic Health Record (EHR) system. Insurance & Payments: Verify insurance coverage, collect copayments, and assist clients with necessary intake or consent forms, ensuring seamless billing and documentation processes. Confidentiality & Compliance: Maintain strict adherence to HIPAA regulations and ensure confidentiality in all interactions. Administrative Support: Assist with various administrative tasks such as copying, faxing, scanning, filing, and providing support for clinicians and administrative staff as needed. Front Office Management: Maintain a clean, organized, and trauma-informed reception area to ensure a safe and welcoming environment for clients and staff. Data Entry & Reporting: Assist with data entry, report generation, and documentation to support program compliance and funding requirements. Support During Audits & Inspections: Provide administrative assistance during audits, inspections, or licensing reviews to ensure smooth operations. Other Duties as Assigned: Perform other administrative tasks as required to support overall clinic operations and provide a high level of service. Qualifications Education: High School Diploma, GED, or HiSET required. Experience: 1–3 years of related experience, preferably in a healthcare or mental health setting. Technical Skills: Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to navigate the internet and EHR systems. Customer Service Skills: Excellent interpersonal skills, with a friendly, approachable demeanor for interacting with clients, visitors, and staff. Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently while maintaining a calm and organized workspace. Confidentiality & Ethics: Ability to handle sensitive information with discretion, and uphold confidentiality in all interactions according to HIPAA regulations. Physical Requirements: Ability to carry out primary job functions while sitting and standing for extended periods. Must be able to perform tasks in a noisy environment, and lift items (up to 50 lbs) when needed. Driving: Valid driver’s license and reliable personal transportation, as the role may require occasional travel.

Responsibilities

The specialist will act as the primary contact for clients and visitors, managing reception duties, phone communications, and appointment scheduling using the EHR system. Key duties also involve verifying insurance, collecting payments, and ensuring strict adherence to confidentiality and compliance regulations.