JOB SUMMARY

The position involves providing general clerical support including assistance at the counter and via telephone. Work involves providing general clerical support to the departments; including the sorting, processing and delivery of mail; providing customer service for the community and in-house staff; collecting and distributing documents and accepting payments for departmental programs; processing various printing, mailing and copying requests; performing general office support functions such as filing; and operating common office equipment in fulfilling clerical tasks.

FOR ALL DEPARTMENTS

• Performs general clerical work including but not limited to answering of phones, greeting and assisting walk-in customers, distribution of mail, and general data entry tasks.
• Provides internal and external customer service via phone, email and in person; responds to inquiries, takes messages, and refers inquiries to the most appropriate parties when appropriate.
• Keeps appointment calendars and schedules appointments for staff and the general public seeking services.
• Maintains and orders office supplies, as assigned and when needed.
• Uses computers and word processing software to process letters, forms, reports, schedules, manuals, booklets, requisitions, purchase orders and related paperwork.
• Assists in sending out billings and other mass mailings.
• Performs basic research and compiles documents needed for various reports and management-level documents.
• Prepares and completes forms and composes letters.
• Sets up and maintains specialized paper and electronic office files.
• May accept payments for fees, fines, goods or services as required by the department.
• Files letters, reports and related technical information in the prescribed manner.
• Performs work at assigned location during specified business hours.
• Performs related additional duties as required and assigned

Please refer the Job description for details