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Administrative Staff (Constituent Aide) at Ohio Department of Administrative Services

, , -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Public Service, Public Policy, Communication, Research, Problem Solving, Customer Service, Team Collaboration, Project Assistance, Data Entry

Industry

Government Administration

Description

What You'll Do: Under the leadership of Governor Mike DeWine and Lieutenant Governor Jim Tressel, DAS seeks a candidate for a constituent aide role to serve in a fiduciary capacity to agency leadership. DAS is a cabinet level agency that serves as the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. Ideally, candidates will have a strong interest in public service, public policy, and Governor DeWine’s vision for an Ohio that works for everyone. Candidates will undergo a training period and will develop an understanding of state government administration to serve as a trusted resource and liaison between multiple departments and within the assigned agency. Additionally, candidates may be assigned to a different agency. Some anticipated duties include: Provides assistance & information to constituents by responding to letters, emails, &/or calls and walk-ins from concerned citizens following established protocols; Logs calls/complaints into tracking system; Communicates with caller(s) or obtains details through follow-up communication (e.g., email, correspondence); Researches issues raised to confirm accuracy of allegation(s); Drafts appropriate constituent response for supervisor’s signature; Refers constituents to appropriate responder; Works closely with other agencies and offices to ensure that the appropriate assistance is provided; Prepares special proclamation requests; Serves as back-up to front desk receptionist; Assists with projects as assigned. Serves as an unclassified employee pursuant to O.R.C. Section 124.11 (A)(9). Equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Administrative Support/Services

Responsibilities

The Administrative Staff (Constituent Aide) will assist constituents by responding to inquiries and providing information while serving as a liaison between various departments. The role includes logging communications, researching issues, drafting responses, and assisting with special projects.