QUALIFICATIONS

High school diploma and four years of related experience.

ROLE RESPONSIBILITIES

Reporting to the Business Coordinators of Employment and Financial Services (EFS), this position is actively involved in overseeing and providing input as well as contributing to final decisions for office Administrative Support processes and procedures. This position assists the Business Coordinators with recruiting, interviewing, hiring and training of Administrative Support staff for Assisted Living and Social Services.
This position consults directly with the Business Coordinators, Program Supervisors &
Managers on a daily basis to discuss any issues or concerns requiring attention. This position performs a variety of complex administrative duties and requires thorough knowledge in various programs. This position supports Albertans in navigating through the Alberta Supports Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs and services including the Alberta Supports Resource Center (ASC), Child Support Services (CSS), and by providing information on local Community Resources.
As a senior administrative staff, this incumbent is called upon to interpret and act upon issues requiring immediate attention. This position will assist in providing support to the management team as well as EFS programs and projects. This position involves supporting staff and implementing and monitoring systems to ensure efficiencies, effectiveness and quality of the administrative/financial functions delivered.

The Administrative Support Supervisor leads a team of Administrative Assistants and actions the following tasks as a part of their role:

• Establish unit and individual objectives, monitor and provide feedback on performance on an ongoing basis as well as through the Employee Performance Agreement to ensure staff are feeling supported and confident in their role and to provide training, as required.
• Provide consistent application of the requirement to provide direct supervision of other Administrative staff ie., assigning work, monitoring and approving time, absences, PA, on-boarding, training.

ROLE RESPONSIBILITIES (CONTINUATION)

• The scope of supervision includes the provision of remote approaches for staff working in hybrid arrangements.
• Assist with personnel related inquiries from employees.
• Assist with planning and facilitating meetings with the Administrative Support Team, to ensure efficiency and productivity in roles.
• Direct complex issues involving Administrative Support team and Program Staff to the Business Coordinators.
• Support and oversee training for Administrative Support team in dealing with difficult situations.
• Facilitate cover-off and back up, as required, for the Administrative Support team. Manage performance assessment, team productivity, results achieved; and overall performance in relation to team goals.
• Coordinate the overall performance, conduct and attendance of staff within delegated authority, consulting with managers on performance issues that may require action outside of delegated authority.
• Encourage staff participation in career planning processes that benefit individual and organizational development.
• Recognize staff accomplishments and foster team learning, development and capacity building.
• Review and approve Administrative Support staff’s Online Time Entry for their direct reports in 1 GX.
• Identify potential areas of concern and bring these to the attention of the Business Coordinators.
• Provide guidance and interpretation related to program, personnel and financial policies as required.
• Assist Management in determining appropriate administrative support resource utilization and facilitate hiring procedures.
• Collaborate with Business Coordinators to assist with the recruiting process which may include creating requisitions in 1GX, screening, interviewing and providing orientation, training and cross-training.
• Assist with commencement and orientation of new employees as well as termination/transfer processes