The District Municipality of Muskoka is currently recruiting for a
Administrative Support Clerk, Community Services
Posting Date: Wednesday, August 20, 2025
Closing Date: Wednesday, September 3, 2025 @ 12:00 NOON
Starting Rate: $25.05 hourly
Salary Range: $25.05 - $27.48 hourly
Hours of Work: 35 hours per week
Classification: CUPE Inside, Class 4
Status: Permanent Full-Time

• Provides general administrative support to case management and departmental functions,
including but not limited to: gathering statistics and information, preparing correspondence,
scheduling resources and appointments, collection and payment of accounts, data entry,

filing, photocopying, and general office procedures.

• Prepares and issues drug cards, income statements, manual cheques, and other

documents related to the administrative support of department programs.

• Collects, organizes and disseminates client-based data using a variety of databases and

software programs.

• Work safely and in compliance with relevant statutes and regulations and within the safe

work procedures and directives as established by the District.

• Liaises with department staff and third-party agencies/vendors in the provision of

information, payment of accounts and/or scheduling of appointments.

• Liaises with clients in the completion of documents, scheduling of appointments, delivery of

information and referral to departmental and community resources.

• Areas of specialization within the administrative support function may include:
• Local System Support: Prints, distributes and archives cheques, letters and

reports. First-line trouble-shooting and support of hardware and software,
coordinating access to technology through the District Computer Services

department and off-site third parties.

• Employment: Develops a variety of forms, agreements, sponsor proposals and

marketing materials in support of Ontario Works employment activities. Completes
data entry of client and sponsor records. Issues client employment-related payments.

Orders and maintains departmental forms and program supplies.

• Payments: Issues payments and posts reimbursements to client and third-party

accounts, including purchase orders, vouchers and hostel billings. Issues manual
cheques as requested. Responsible for receipt, posting and reconciliation of
accounts receivable including third party assignments. Prepares specialized

correspondence in support of Case Management.

• Collections: Collects delinquent overpayments on terminated files using a variety of

tools, resources and information. Conducts preliminary overpayment reviews
including client contact through correspondence and telephone. Coordinates the
delivery and receipt of overpayment information with other provincial offices. Posts
client repayments and updates collections records as required. Schedules resources,

equipment and room bookings for department staff.

• Related duties as assigned.