Administrative Support - Health Services at WorkSafeNB

Ontario, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

60000.0

Posted On

05 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitals & Health Systems

Description

Full job description

Work Remotely Anywhere in the Province of New Brunswick

WorkSafeNB is seeking to fill a one-year full-time casual assignment of Administrative Support – Health Services.

Reporting to the Manager, Business Operations, the Administrative Support – Health Services coordinates prescription requests across New Brunswick, acting as a liaison between clients, pharmacies, and Nurse Consultants. They gather medication details, process special authorizations, and issue drug rejection letters, ensuring compliance with policies and Nurse Consultant guidance.

Administrative Support – Health Services oversee Independent Medical Examination (IME) referrals, managing provider allocations and ensuring compliance with procurement guidelines. They handle client communications, assist with Long-Term Disability (LTD) questionnaires, process Age 65 notifications, and follow up on medical information requests from healthcare providers. The role also involves coordinating travel for medical appointments, booking transportation and accommodations, and submitting travel advance requests. Through efficient communication and administrative support, they help case managers and teams deliver exceptional client service.

Salary and Hours of Work:

Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 hours per day. Monday to Friday between 8:00-5:00 PM.
The hourly rate for this position is $28.53 to $32.49. CUPE 1866 employees receive Step 1 of the pay band for the position appointment.

A one (1) year post-secondary diploma or certificate in medical health services, office administration, business, health services or a related field.
Minimum of one (1) year of experience in a clerical, administrative, or customer service role, preferably within healthcare, insurance, or a workers' compensation environment. Proven experience delivering client-focused support, including clear communication, problem-solving, and coordination with pharmacies, healthcare providers, or insurance representatives for prescription requests and special authorizations. Familiarity with claims processing, case management support, workforce re-entry, and pensions or long-term disability (LTD) programs, including knowledge of relevant policies, procedures, and applicable legislation.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), SharePoint, Adobe Acrobat Pro, Case Management systems, and the Automated Benefits Claims Center (ABCC) to support documentation, communication, and workflow coordination.
Knowledgeable in Claims Management processes, including Workforce Re-entry, Pensions, and Long-Term Disability, with a strong understanding of related systems, policies, and applicable legislation.
Familiar with medication approvals, special authorizations, and collaboration with pharmacies and healthcare providers.
Understanding of Independent Medical Examination (IME) referral processes, compliance standards, and accurate record-keeping protocols.

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Responsibilities

Full job description

Work Remotely Anywhere in the Province of New Brunswick

WorkSafeNB is seeking to fill a one-year full-time casual assignment of Administrative Support – Health Services.

Salary and Hours of Work:

Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 hours per day. Monday to Friday between 8:00-5:00 PM.
The hourly rate for this position is $28.53 to $32.49. CUPE 1866 employees receive Step 1 of the pay band for the position appointment.

A one (1) year post-secondary diploma or certificate in medical health services, office administration, business, health services or a related field.
Minimum of one (1) year of experience in a clerical, administrative, or customer service role, preferably within healthcare, insurance, or a workers' compensation environment. Proven experience delivering client-focused support, including clear communication, problem-solving, and coordination with pharmacies, healthcare providers, or insurance representatives for prescription requests and special authorizations. Familiarity with claims processing, case management support, workforce re-entry, and pensions or long-term disability (LTD) programs, including knowledge of relevant policies, procedures, and applicable legislation.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), SharePoint, Adobe Acrobat Pro, Case Management systems, and the Automated Benefits Claims Center (ABCC) to support documentation, communication, and workflow coordination.
Knowledgeable in Claims Management processes, including Workforce Re-entry, Pensions, and Long-Term Disability, with a strong understanding of related systems, policies, and applicable legislation.
Familiar with medication approvals, special authorizations, and collaboration with pharmacies and healthcare providers.
Understanding of Independent Medical Examination (IME) referral processes, compliance standards, and accurate record-keeping protocols.