ABOUT WESTERN

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

ABOUT US

The Department of Ophthalmology specializes in training clinical and surgical learners in the discipline of Ophthalmology which includes several subspecialties such as Glaucoma, Retina, Cornea, Pediatrics, Neuro Ophthalmology, and Oculoplastics. This is done through a highly adaptable program that includes tailor-made curriculum and educational programs for learners.

Education:

• Community College Diploma in an administrative fiel

Experience:

• 1-2 years’ experience providing administrative support and customer service in an office environmen

Skills, Abilities & Expertise:

• Ability to work independently and effectively as a member of the team to achieve department goals
• Strong verbal and written communication skills with careful attention to detail
• Ability to work in a manner that is compliant with confidentiality requirements
• Keyboarding skills with the ability to process information with high levels of accuracy
• Demonstrated ability to follow through on work assignments
• Knowledge of general office procedures
• Ability to maintain a positive, outgoing attitude with a genuine customer service orientation
• Detail-oriented with an ability to function and process information with high levels of accuracy
• Ability to multi-task and maintain an organized and effective personal work environment
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
• Ability to prioritize and organize a fluctuating work loa

The Administrative Support I will provide administrative support for one or multiple individuals, and provide excellent customer service in all of their interactions. The incumbent will provide front-line support via telephone, in-person, and electronically to faculty, staff, students and other stakeholders, making referrals and scheduling meetings with their supervisor(s) as appropriate. The incumbent will assist with resolving general inquiries, maintaining files, organizing schedules and coordinating meetings. The incumbent will perform word processing in adherence with standard procedures, order and maintain supplies, and perform other general office functions as required by their supervisor.
Qualifications

Education:

• Community College Diploma in an administrative field

Experience:

• 1-2 years’ experience providing administrative support and customer service in an office environment

Skills, Abilities & Expertise:

• Ability to work independently and effectively as a member of the team to achieve department goals
• Strong verbal and written communication skills with careful attention to detail
• Ability to work in a manner that is compliant with confidentiality requirements
• Keyboarding skills with the ability to process information with high levels of accuracy
• Demonstrated ability to follow through on work assignments
• Knowledge of general office procedures
• Ability to maintain a positive, outgoing attitude with a genuine customer service orientation
• Detail-oriented with an ability to function and process information with high levels of accuracy
• Ability to multi-task and maintain an organized and effective personal work environment
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
• Ability to prioritize and organize a fluctuating work load