Your Opportunity:
Are you passionate about public health and providing exceptional service? Join our team as a Specialized Support Team Clerk, where you’ll play a key role in supporting Albertans with timely and accurate information about Annual Influenza and COVID-19 immunization services. In this frontline role, reporting to the manager of the Specialized Support Team, you will respond to inquiries from both the public and health care professionals, offering general vaccine information and assisting with appointment bookings. You’ll handle both inbound and outbound calls, leveraging various software platforms such as Connect Care and the Alberta Vaccine Booking System, along with other online tools, to deliver high-quality, responsive service. As the first point of contact, you represent Primary Care Alberta, guiding individuals through available health services related to Influenza, COVID-19, and select number of other vaccines. You will also support Public Health teams with outbreak management and other callout efforts as needed. The Specialized Support Team Clerk is responsible for responding to vaccine-related inquiries, scheduling immunization appointments using appropriate booking systems, and providing accurate, up-to-date information through a variety of software tools and resources. The role also involves supporting public health efforts during outbreak events, assisting with additional callouts, and representing Primary Care Alberta with professionalism and empathy in all interactions. The ideal candidate will possess exceptional communication and customer service skills, a strong ability to multitask and adapt in a fast-paced environment, and comfort working across multiple software applications. Experience with Connect Care and/or the Alberta Vaccine Booking System is considered an asset, and the ability to manage confidential information with discretion is essential.
Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Transition Company: Primary Care Alberta
• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details