ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

The Faculty of Education will transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society. We are committed to enhancing equity and accessibility for all learners, and culturally and socially responsive knowledge brokering and mobilization.

Education:

• Community College Diploma in an administrative fiel

Experience:

• 2 year of administrative experience providing customer service in a business office settin

Skills, Abilities & Expertise:

• Knowledge of general office procedures
• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements
• Strong keyboarding skill

The Administrative Support II will contribute to the efficient running of the department by performing a range of administrative tasks in accordance to policies and procedures. The incumbent will provide administrative support to departmental leadership, faculty, and students, including scheduling, data entry, and document preparation. They will respond to inquiries from students and visitors, offering accurate information on program procedures and referring complex issues as needed. The Administrative Support II will coordinate and track the collection of program-related documents and evaluations to support compliance and reporting requirements, maintain accurate student records and ensure timely processing of routine forms and submissions in accordance with institutional policies. They will support the planning and logistics of meetings, events, and scheduling processes including room bookings and basic on-site needs, and assist with the day-to-day operations of the office including supplies, resource coordination, and updates to internal systems and communications.
Qualifications

Education:

• Community College Diploma in an administrative field

Experience:

• 2 year of administrative experience providing customer service in a business office setting

Skills, Abilities & Expertise:

• Knowledge of general office procedures
• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements
• Strong keyboarding skills